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problems with gmail

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New User

problems with gmail

I like firefox with the exception being gmail. When I go there I get a dialog box that reads "The page isn't redirecting properly". "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." "This problem can sometimes be caused by disabling or refusing to accept cookies." Any suggestions will be appreciated!! Thanks!

10 REPLIES
Site Moderator

Re: problems with gmail

New User

Re: problems with gmail

I have to say, I was hoping for a solution, not a list of this may be your problem or that may be your problem or maybe even this is your problem. I don't have the time for all these steps. I have to say, though, its interesting that I only have this problem with gmail. Perhaps Google wants it this way for me to use Chrome. If so they may succeed.

Site Moderator

Re: problems with gmail

Well, there is no one click solution for your problem (unless you want to Reset Firefox Refresh Firefox - reset add-ons and settings) so using that list of troubleshooting steps is the best steps for you to go on.

New User

Re: problems with gmail

Thanks for trying to help Tyler...I did forget that most important part in my last message so thank you. I did reset Firefox. It did nothing to help with my problem. Best, Jay

Site Moderator

Re: problems with gmail

Try the rest of the steps in the article I linked you too

Site Moderator

Re: problems with gmail

try to clear the cache & cookies from google.com and reload the page.

Site Moderator

Re: problems with gmail

Note that a reset import cookies, so you may carry cookie related issues over to a new profile.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

New User

Re: problems with gmail

So much Thanks for everyone's help here. I thought I may not be able to keep using Firefox but I followed your advice and made out fine. I did the following: 1. Tools then Options 2. Privacy then Remove individual cookies 3. I typed "google" in the "search" box and then "remove all cookies" 4. Then, I typed "gmail" in the "search" box and then "remove all cookies" Now I can use Firefox for gmail and the fix was not a pain in the butt. Much Thanks!

New User

Re: problems with gmail

I had to clear all my history and clear my cache before this would finally work. Given that I cleared my history last, and that's what did it, it might ultimately be related to something in the history.