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popups, usually a survey, with music and a voice, pop up and when I close it, all my tabs close

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New Contributor

popups, usually a survey, with music and a voice, pop up and when I close it, all my tabs close

When I click a link (almost anywhere) a tab or a window opens with a survey, usually with a voice and music. When I close it, Firefox with all the tabs close.

1 ACCEPTED SOLUTION

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Grand Master Contributor

Re: popups, usually a survey, with music and a voice, pop up and when I close it, all my tabs close

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

2 REPLIES
Grand Master Contributor

Re: popups, usually a survey, with music and a voice, pop up and when I close it, all my tabs close

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

New Contributor

Re: popups, usually a survey, with music and a voice, pop up and when I close it, all my tabs close

it worked after a coupe of tries and thank you very much