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pop-up blocker is turned on..pop-ups still come up...if they have sound it will continue even after i close window...how do i shut this off...don't have this prob with explorer

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Grand Master

pop-up blocker is turned on..pop-ups still come up...if they have sound it will continue even after i close window...how do i shut this off...don't have this prob with explorer

my pop-up blocker is turned on..pop-ups still come up..if they have sound it will continue after i close the window..explorer windows pop-up also but sound shuts off when window is closed

This happened

Every time Firefox opened

== since i downloaded firefox

4 REPLIES
Regular User

Re: pop-up blocker is turned on..pop-ups still come up...if they have sound it will continue even after i close window...how do i shut this off...don't have this prob with explorer

Grand Master

Re: pop-up blocker is turned on..pop-ups still come up...if they have sound it will continue even after i close window...how do i shut this off...don't have this prob with explorer

2 times i have sent a message with the same problem. got 2 different answers and neither has worked. pop-ups come up and the sound starts. exit out and the sound is still heard with no way to stop it unless i close out firefox. this is ridiculous, i don't have this problem with windows explorer.

Grand Master

Re: pop-up blocker is turned on..pop-ups still come up...if they have sound it will continue even after i close window...how do i shut this off...don't have this prob with explorer

I have the same problem with Firefox 3.6.6 except that the sound does turn off. I have blocked each site and a new one appears each time I start Firefox.

Support Forum Moderator

Re: pop-up blocker is turned on..pop-ups still come up...if they have sound it will continue even after i close window...how do i shut this off...don't have this prob with explorer

See Pop-up blocker settings, exceptions and troubleshooting for troubleshooting information on why pop-ups are not being blocked. A pop-up from Firefox will have the Firefox logo and it will say Mozilla Firefox on top (See Is the pop-up coming from Firefox? for more information.) Attached is an example. If you determine the pop-ups are not coming from Firefox:

Your issue may be caused by Malware. You can run and update the following free antivirus software:

1. Malwarebytes (Free version) - http://www.malwarebytes.org

2. Spybot Search & Destroy - http://www.safer-networking.org

3.Spyware Terminator - http://www.spywareterminator.com

In addition, there are a number of forums you can use to help get rid of your infection. These include: