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pictures do not display in my yahoo emails, but they show up if I go to forward the email, since I went to version 5.0 please help, win7

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New User

pictures do not display in my yahoo emails, but they show up if I go to forward the email, since I went to version 5.0 please help, win7

Since I updated to version 5.0 of firefox, 95% of pictures do not display in the body of emails using my yahoo account. If I go to forward the email however I can find them displayed in the forwarding window. I do have all pictures set to display in the ff settings, and have not made any setting changes before or after the update. At first I thought it was the "New" yahoo mail, which I switched to from the "classic", but I cannot switch back. I finally opened my yahoo mail in IE, and the pictures show right up.

21 REPLIES
Legend

Re: pictures do not display in my yahoo emails, but they show up if I go to forward the email, since I went to version 5.0 please help, win7

Taken from https://support.mozilla.com/en-US/questions/851423

If images are missing then check that you aren't blocking images from some domains.

See:

   http://kb.mozillazine.org/Images_or_animations_do_not_load 
   Check the permissions for the domain in the current tab in Tools > Page Info > Permissions
   Check that images are enabled: Tools > Options > Content: [X] Load images automatically
   Check the exceptions in Tools > Options > Content: Load Images > Exceptions 

You can use these steps to check if images are blocked:

   Open the web page that has the images missing in a browser tab.
   Click the website favicon (Site Identity Button) on the left end of the location bar. 
   Click the "More Information" button to open the "Page Info" window with the Security tab selected (also accessible via "Tools > Page Info").
   Go to the Media tab of the "Tools > Page Info" window. 
   Select the first image link and scroll down through the list with the Down arrow key.
   If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain. 

Check and tell if its working.

New User

Re: pictures do not display in my yahoo emails, but they show up if I go to forward the email, since I went to version 5.0 please help, win7

I have checked everything listed above and there are no restrictions etc. Specifically when a friend sends an email with pictures in the body of the email, they do not display. If I press the forward button they will show up in the forwarding window. This only happens in my yahoo mail. I can forward the email to a hotmail acct, or to a gmail acct, and they also show right up. Kinda lost here.

New User

Re: pictures do not display in my yahoo emails, but they show up if I go to forward the email, since I went to version 5.0 please help, win7

BTW, thanks mha007 for taking a shot at it.

Legend

Re: pictures do not display in my yahoo emails, but they show up if I go to forward the email, since I went to version 5.0 please help, win7

-> Tap ALT key or press F10 to show the Menu Bar

-> go to Help Menu -> select "Restart with Add-ons Disabled"

Firefox will close then it will open up with just basic Firefox. Now do this:

-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/

-> go to View Menu -> Zoom -> click "Reset" -> Page Style -> select "Basic Page Style"

-> go to View Menu -> Toolbars -> unselect All Unwanted toolbars

-> go Tools Menu -> Clear Recent History -> Time range to clear: select EVERYTHING -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache, Site Preferences -> click "Clear Now"

-> go to Tools Menu -> Options -> Content -> place Checkmarks on:

1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript

-> go to Tools Menu -> Options -> Privacy -> History section -> Firefox will: select "Use Custom Settings for History" -> REMOVE Checkmark from "Permanent Private Browsing mode" -> place CHECKMARKS on:

1) Remember my Browsing History 2) Remember Download History 3) Remember Search History 4) Accept Cookies from sites -> select "Exceptions..." button -> Click "Remove All Sites" at the bottom of "Exception - Cookies" window

   4a) Accept Third-party Cookies -> under "Keep Until" select "They Expire"

-> REMOVE CHECKMARK from CLEAR HISTORY WHEN FIREFOX CLOSES

-> When using the Location Bar, suggest: select "History and Bookmarks"

-> go to Tools Menu -> Options -> Security -> place Checkmarks on:

1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites

-> Click OK on Options window

-> click the Favicon (small drop down menu icon) on Firefox SearchBar (its position is on the Right side of the Address Bar) -> click "Manage Search Engines" -> select all Unwanted Search Engines and click Remove -> click OK

-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious Extensions (Add-ons) -> Restart Firefox

You can enable your Known & Trustworthy Add-ons later. Check and tell if its working.

New User

Re: pictures do not display in my yahoo emails, but they show up if I go to forward the email, since I went to version 5.0 please help, win7

Well, ran through that list, which covers a lot of things, some unrelated, but ran through it anyway, still the problem persists. Let me mention another observance of mine, but it is not consistent. Sometimes the picture is just missing, there is no dead space or other indication that anything is was or should be there. but sometimes there is a line of info that starts with cid: or several lines. I just opened another email and there is actually jpg file names listed where the pictures should be, but they are not a link, nor are there attachments. I of course checked by opening the same email again in IE and the pictures were right there. So three different scenarios. ! no indication that anything is missing 2 cid: and a string of characters 3 jpg file name

The only other thing I want to mention, probably not related at all, but when I was going through the list above, while clearing recent history, I got a script message window that popped up. I was able to complete the task but I will paste it here in case it means anything:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: chrome://browser/content/sanitize.js:133


Thanks again.

Site Moderator

Re: pictures do not display in my yahoo emails, but they show up if I go to forward the email, since I went to version 5.0 please help, win7

Firefox doesn't support embedded images via CID (ContentID) (src="cid:image").
You need an email program to see such embedded images.

New User

Re: pictures do not display in my yahoo emails, but they show up if I go to forward the email, since I went to version 5.0 please help, win7

Thank you Cor-el, if that is the case then that would indicate that something is amiss with my yahoo mail program when I use it with Firefox, as I stated earlier (and just double checked), when I go to forward the email, the CID images show up just fine in the message window? Again I feel at a loss here. I appreciate the input.

New User

Re: pictures do not display in my yahoo emails, but they show up if I go to forward the email, since I went to version 5.0 please help, win7

Actually, I am running Firefox 8.0 and have the same problems on one of my laptops. Both Windows 7. One is running 32 bit OS and has the problem. The other is running 64 bit OS and has that problem rarely. 64 bit seems to handle the images more often than 32 bit. IE does not have this problem, so it should not be anything to do with Yahoo mail.

Legend

Re: pictures do not display in my yahoo emails, but they show up if I go to forward the email, since I went to version 5.0 please help, win7

-> Clear Cookies & Cache

-> Clear the Network Cache

-> Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Check and tell if its working.