cancel
Showing results for 
Search instead for 
Did you mean: 

pdf files not showing or downloading

SOLVED
Highlighted
New Contributor

pdf files not showing or downloading

PDF files not downloaded or displayed i Firefox in version 15.0.1. A white blank page is just displayed. This is reported back to me from many users and not just on my computer.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: pdf files not showing or downloading

Try to disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

13 REPLIES
Support Forum Moderator

Re: pdf files not showing or downloading

URL of a page where that happens?

New Contributor

Re: pdf files not showing or downloading

Hi, I can give you a link to one of these files, but as I mentioned, it is happening for several of my clients. http://sukkersheriffen.dk/wordpress/wp-content/uploads/2012/03/1.-kapitel-af-Sukkersheriffen.pdf

New Contributor

Re: pdf files not showing or downloading

Firefox had this problem before and it was an incompatible plug in with not solution other than disable the plug in and download every pdf file to see the document.

It is happening again and is not one particular website is every pdf link on the net.

Fix it this time guys. Firefox is my favorite browser and I am using safari for 2 weeks now.

New Contributor

Re: pdf files not showing or downloading

Hi there. Can I ask what computers you are using? If you are using a Mac then this problem can be easily resolved.

New Contributor

Re: pdf files not showing or downloading

Yes, I am using mac. What's the solution then?

New Contributor

Re: pdf files not showing or downloading

If you're using a Mac then you can go here: http://mzl.la/LCWQaZ to get the help you need. Hope it helps Smiley Happy

New Contributor

Re: pdf files not showing or downloading

I guess you can't see my troubleshooting info? There is also information about what system I use next to my initial post.

Anyway, here is what I wrote in the troubleshooting info:

As of recently, my guess is since version 15.0.1, but could be before, it is not possible to download or view a pdf files in Firefox. A white blank page is just displayed. I create website for a living and I have a few of my clients reporting back to me, that their clients cannot download/view pdf's in Firefox. When I check the link to the file in Chrome, Safari etc, then the file is displayed just fine, so I am guessing it is something in Firefox. I have searched your support forum and I found this article https://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac?as=aaq and I have tried to follow the steps, but there is no pdf type when I search. But since it is not only on my computer this issue happens, then I guess it could be something in Firefox. I use macbook OS X 10.8.2.

Site Moderator

Re: pdf files not showing or downloading

Try to disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

New Contributor

Re: pdf files not showing or downloading

Hi Cor-el. Thanks for the tip. Disabling the Adobe plugin in plugin tools worked. I hardly ever use Adobe and always use Preview if possible. However, having to change these settings, to me, seems like a bug in Firefox. None of the other main browsers are not affected by the Adobe plugin. Most people will not have the knowledge or know-how to find this solution and fix the issue on their own, and therefore I think the issue lies in the hands of Firefox.

Thanks for your help on this.

Cordially Vayu