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pdf files are not attaching correctly to emails. I have tried the reset firefox option but this has not worked.

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pdf files are not attaching correctly to emails. I have tried the reset firefox option but this has not worked.

I use comcast for my email. I have attached scanned doc in pdf many times successfully. Now attachments will not display, when I check the attachment all I get is a blank page with the note the pdf docs may not display correctly

1 REPLY
Mozilla Support Contributor

Re: pdf files are not attaching correctly to emails. I have tried the reset firefox option but this has not worked.

Firefox 19 changed your default viewer for PDFs to the built-in viewer. Maybe it can't handle the scan due to size or other reasons?

To change your PDF handler to the Adobe Acrobat plugin or an external application, you can update one of your application preferences. There is now a support article on this: How to disable the built-in PDF viewer and use another viewer.

Any luck?