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pages won't load and videos won't play unless I jiggle the mouse, Why and how do I fix it?

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New Contributor

pages won't load and videos won't play unless I jiggle the mouse, Why and how do I fix it?

I update to the latest version of firefox and now I am having this problem. It was ok before.

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Accepted Solutions
Senior Contributor

Re: pages won't load and videos won't play unless I jiggle the mouse, Why and how do I fix it?

hey, just to keep you updated - there is now a fix available for firefox 25, which should address the particular problem of pages not loading unless the mouse is moved.

if you have downgraded to firefox 24 to work around the issue, please go to firefox > options > advanced > update and turn automatic updates back on. then go to firefox > help > about firefox which should trigger the update to firefox 25.0.1. in case you need to download the setup file for firefox 25.0.1 separately you can do so from https://www.mozilla.org/firefox/channel/#firefox

8 REPLIES
Legendary Contributor

Re: pages won't load and videos won't play unless I jiggle the mouse, Why and how do I fix it?

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

New Contributor

Re: pages won't load and videos won't play unless I jiggle the mouse, Why and how do I fix it?

This did not fix the problem

Site Moderator

Re: pages won't load and videos won't play unless I jiggle the mouse, Why and how do I fix it?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
New Contributor

Re: pages won't load and videos won't play unless I jiggle the mouse, Why and how do I fix it?

I am having this problem too.

Legendary Contributor

Re: pages won't load and videos won't play unless I jiggle the mouse, Why and how do I fix it?

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Site Moderator

Re: pages won't load and videos won't play unless I jiggle the mouse, Why and how do I fix it?

hello, this is unfortunately a known regression in firefox 25 that is affecting a small portion of users, for reference please refer to bug #933733.

your best option is probably to downgrade to firefox 24 at the moment until the issue gets resolved.

Install an older version of Firefox

Senior Contributor

Re: pages won't load and videos won't play unless I jiggle the mouse, Why and how do I fix it?

hey, just to keep you updated - there is now a fix available for firefox 25, which should address the particular problem of pages not loading unless the mouse is moved.

if you have downgraded to firefox 24 to work around the issue, please go to firefox > options > advanced > update and turn automatic updates back on. then go to firefox > help > about firefox which should trigger the update to firefox 25.0.1. in case you need to download the setup file for firefox 25.0.1 separately you can do so from https://www.mozilla.org/firefox/channel/#firefox

Site Moderator

Re: pages won't load and videos won't play unless I jiggle the mouse, Why and how do I fix it?

The better download link for Firefox 25.0.1 is at http://www.mozilla.org/en-US/firefox/all/