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outlook.com does not automatically refresh the inbox

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New User

outlook.com does not automatically refresh the inbox

Outlook.com does not automatically refresh the Inbox in Firefox, only manually clicking the refresh button updates the Inbox. I don't have this issue in IE or Chrome. Hotmail.com didn't have this issue in Firefox, unfortunately I can't go back to Hotmail.com.

I have closed the tab that Outlook.com was open in. I have cleared the cache in Firefox. I have restarted Firefox.

1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: outlook.com does not automatically refresh the inbox

cor-el - Your suggestion led me to the problem and fix. It ended up being the Adblock Plus plugin. Once I discovered this, I found this at their website and now all is well. I guess next time I will disable Add-ons first. Thanks to you and the others for the suggestions!

https://adblockplus.org/forum/viewtopic.php?t=12890

6 REPLIES
Site Moderator

Re: outlook.com does not automatically refresh the inbox

Could you revert back to using hotmail and see if it works? If it does, it may be a outlook issue, if not then it could be Firefox.

New User

Re: outlook.com does not automatically refresh the inbox

I also have this problem. I surfed for a solution even on Microsoft support sites, but it seems that no solution exists yet : ( It's definitely a really weird problem, cause it works in IE and chrome, and a support guy on an MS site claims that also works for him, with a fresh install of FF (which means he didn't install any add-ons). But I don't have any clue why any addon should interfer with a periodic ajax request. mayb adblock, but i don't have it installed, so it would be really nice if someone, maybe a dev at mozilla could check this issue. Thanks in advance!

New User

Re: outlook.com does not automatically refresh the inbox

Checked out in firebug, seems like the poll requests are timing out or something. If it works for somebody, please could you post a firebug net window, to see the difference, and maybe localize the source of the problem? (I mean if it is mozilla related, or ms related)

2013-02-27-03-46-03-6ddb78.png
Site Moderator

Re: outlook.com does not automatically refresh the inbox

Try filing a bug here: https://bugzilla.mozilla.org/ and see what happens.

Site Moderator

Re: outlook.com does not automatically refresh the inbox

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

New User

Re: outlook.com does not automatically refresh the inbox

cor-el - Your suggestion led me to the problem and fix. It ended up being the Adblock Plus plugin. Once I discovered this, I found this at their website and now all is well. I guess next time I will disable Add-ons first. Thanks to you and the others for the suggestions!

https://adblockplus.org/forum/viewtopic.php?t=12890