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no longer able to download pdfs, tried all the stuff on the help page, is this a result of the new version of Adobe Acrobat 10.1.3?

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New Contributor

no longer able to download pdfs, tried all the stuff on the help page, is this a result of the new version of Adobe Acrobat 10.1.3?

Previously, I had no difficulty w/ downloading pdfs. Now all I get is a blank Firefox screen, with nothing else happening--no downloads window opening up like before, or anything else. I recently upgraded my Adobe Acrobat to 10.1.3, and I wonder whether this is related to that? Does FireFox not find the new Acrobat? I've gone through the things on the Firefox help page like changing download folder and renaming the whatever folder it was from what: rdp? to rdp.old. Does not effect problem.

6 REPLIES
Shooting Star Contributor

Re: no longer able to download pdfs, tried all the stuff on the help page, is this a result of the new version of Adobe Acrobat 10.1.3?

Hey rkpayne,

Have you looked at the View PDF files in Firefox Knowledge Base article? There is a lot of useful information in there. It actually lists two different plugins to try for opening PDF files. I'd try both of them just to be safe.

Hopefully this helps!

New Contributor

Re: no longer able to download pdfs, tried all the stuff on the help page, is this a result of the new version of Adobe Acrobat 10.1.3?

Thanks Matt. I finally seem to have got it working better now with having gone into the Preferences, Applications, and selected "USE Adobe Acrobat Pro (default)" It had somehow gotten switched to "USE Adobe Acrobat NPAPI plugin..." I admit to not knowing what I'm doing, but this switch seems to have made it workable again. Hope this maybe helps others...

New Contributor

Re: no longer able to download pdfs, tried all the stuff on the help page, is this a result of the new version of Adobe Acrobat 10.1.3?

Oh, yes, somewhere along the way there, I checked and was told that my Adobe Flash Player wasn't up to date, so I reinstalled that too.

New Contributor

Re: no longer able to download pdfs, tried all the stuff on the help page, is this a result of the new version of Adobe Acrobat 10.1.3?

This article helped so much. It must be a gliche in the upgrade for Adobe Reader, but my preference got reset to "view with plugin..." instead of Adobe Reader. I am so relieved. I have a 5 page paper due tomorrow and it is based on this dumb .pdf article that I couldn't get to open.

New Contributor

Re: no longer able to download pdfs, tried all the stuff on the help page, is this a result of the new version of Adobe Acrobat 10.1.3?

I and colleague have same problem but not with Google Chrome

New Contributor

Re: no longer able to download pdfs, tried all the stuff on the help page, is this a result of the new version of Adobe Acrobat 10.1.3?

unfortunately, it's not worked for me... Smiley Sad