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my downloadhelper won't actually download.

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New Contributor

my downloadhelper won't actually download.

It was working just fine, but then one day it decided to stop. It ACTS like it's going to download just fine, but when that "download" bar pops up, it waits a moment, then instantly says it's "done" with 0 bytes downloaded. Then nothing pops up on the desktop either. Except once when it said it couldn't play the file.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: my downloadhelper won't actually download.

Try to clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

You can also try to delete the webappsstore.sqlite file in the Firefox Profile Folder to clear data stored in local (DOM) storage.

See also "Storage location and clearing the data":

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
4 REPLIES
Site Moderator

Re: my downloadhelper won't actually download.

Try to clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

You can also try to delete the webappsstore.sqlite file in the Firefox Profile Folder to clear data stored in local (DOM) storage.

See also "Storage location and clearing the data":

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
New Contributor

Re: my downloadhelper won't actually download.

Ok, so it's me again. The download helper is on the fritz again. I tried all the steps in here, and it's not helping this time. Anything else?

Site Moderator

Re: my downloadhelper won't actually download.

YouTube (Google) seems to have made changes to their servers once again and that prevents download extensions from working.

You will have to wait until the extension developer has released an update to fix this or check for a possible beta version.

See also:

Site Moderator

Re: my downloadhelper won't actually download.

the new version that should address the issue also got released on AMO today. https://addons.mozilla.org/firefox/addon/video-downloadhelper