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my cookies are disabled

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New User

my cookies are disabled

ive tried to delete my cache and cookies, restart firefox / cp , unchecked third party cookies, custom cookie setting with allow cookies from sites, deleted corrupted files so what can it be?

also ive tried enabling cookies on other browsers but its the same problem.

30 REPLIES
SUMO Contributor

Re: my cookies are disabled

If all of your browsers fail to send the expected cookies to websites, then your security or privacy software might be actively intercepting and stripping them.

Could you check your external security and/or privacy software settings to see whether they are blocking cookies? If you can't find it, maybe reply with the brand(s) and others familiar with the software could help you locate that in their settings.

New User

Re: my cookies are disabled

i could be that, but i just installed a new firewall like yesterday and dont even have an antivirus program installed atm, for a while actually....

SUMO Contributor

Re: my cookies are disabled

You need antivirus. For now, why not use Microsoft's free offering until you have time to research it more? http://windows.microsoft.com/en-us/windows/security-essentials-download

Some firewall programs may block cookies. It's worth checking.

New User

Re: my cookies are disabled

yea i did need one but just havnt bothered but i got the microsoft but i still havnt solved the problem, what else can it be? Smiley Frustrated

Site Moderator

Re: my cookies are disabled

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

New User

Re: my cookies are disabled

Same problem, starting Firefox from a shutdown and within seconds a tab comes up 'Please enable cookies'

Checking Tools > Options > Privacy I find that the settings I've made, ie, History = 'Use custom settings for history', 'Accept cookies from sites' , 'Accept third-party cookies=Always', 'Keep until 'they expire' keep getting reset despite any w-a I've been able to find.

This all started with FF 23.0.1

Site Moderator

Re: my cookies are disabled

Which web page is causing this error?

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the aboutSmiley Tongueermissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.


You can also check if DOM Storage is enabled.

SUMO Contributor

Re: my cookies are disabled

Hi careyt39, I think those three cookie settings are the default settings. What do they get changed to?

(Note: if you select all default settings, the drop-down may switch from showing Use custom settings to Remember history.)

You might also check this article regarding a configuration file that can override your preferences at startup: How to fix preferences that won't save.

Extensions also are a possible cause for changed settings.

New User

Re: my cookies are disabled

I have Firefox v23.0.1. and did all of this. So far, nothing seems to address the issue. I disabled my anti-virus [Kaspersky Internet Security - 13.0.1 4190 (h) ] and the problem persists, so it is not likely to be culprit. I get the "cookies disabled" message on Kenexa/Brassring managed sites and unfortunately there is nothing on these sites to points to the site admin to see it there is problem on their end. I cannot be the only one with this issue...or can I?