cancel
Showing results for 
Search instead for 
Did you mean: 

logging in to hotmail account see I have new messages but cannot read them or read old messages cannot delete, compose, or do anything with messages. I can access hotmail through explorer but would rather continue to use firefox. ritamord@hotmail.com

Highlighted
New Contributor

logging in to hotmail account see I have new messages but cannot read them or read old messages cannot delete, compose, or do anything with messages. I can access hotmail through explorer but would rather continue to use firefox. ritamord@hotmail.com

How do I open hotmail messages, delete, compose, etc. ? It has stopped working. My hotmail stopped working properly with Firefox. After logging in to my account, I see that I have new messages, but cannot read them, or read the old messages. I cannot delete, compose, or do anything with my messages. I can access hotmail through explorer but would rather continue to use firefox. ritamord@hotmail.com

2 REPLIES
Site Moderator

Re: logging in to hotmail account see I have new messages but cannot read them or read old messages cannot delete, compose, or do anything with messages. I can access hotmail through explorer but would rather continue to use firefox. ritamord@hotmail.com

See:



Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Mtr

New Contributor

Re: logging in to hotmail account see I have new messages but cannot read them or read old messages cannot delete, compose, or do anything with messages. I can access hotmail through explorer but would rather continue to use firefox. ritamord@hotmail.com

SOLVED!

Ok after hours of frustrating trial and error, I solved this on my system. ( I can login to hotmail, but, cant compose, view folders, send etc.)

Change the HTTPS settings: 1.From your browser, login to Hotmail. 2.Click Options (right hand top) 3.More options 4./customizing Hotmail 5./advanced privacy settings 6./using https for extra security 7./goto https settings 8./Use HTTPS automatically. 9./Click save, restart the browser and it worked!

Sometimes you can simply add a "s" to http:// in the address bar, making it https:// Then, your browser should popup asking if you want to always use https:// in which case you click yes and save.

BTW this https tip should work on any browser Mozilla, IE, Chrome etc.


Hope this helps someone out there!