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juno e-mail will not load

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New Contributor

juno e-mail will not load

Hi,

This may be a juno issue only but wanted your input. I only use FireFox and until today I could always access you online juno e-mail.

I log into my account, get this message (didn't use to) "Please wait while we load your email." After awhile it sends me back to log in. This is all that I can do, I never get anywhere.

Below the above message I see "If you're not signed into Email on the Web within 30 seconds, please click here" - I click on "click here" and it takes me back to log in.

I also tried an Internet Explorer browser and can't get past "Message from webpage [object error]"

I also have a yahoo e-mail address and have no problems getting into it and using it.

I sure hope you can help me, Harvey

2 REPLIES
Master Contributor

Re: juno e-mail will not load

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

See also:

New Contributor

Re: juno e-mail will not load

Hi Swarnava, no I can't do a screen shot, sorry, the best I could do was describe what I was seeing.

No matter now as I got so frustrated I forgot the first thing to always do is reboot the PC. I don't know why but after I did everything was as it should be and I could once again access my juno e-mail.

I Greatly appreciate your message and I am saving it just in case!

Thank you so much, AZHarvey