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installing flash player

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installing flash player

Every time I install adobe flash player, it says it was successively installed. But, when I go to try and use it for a music video, it says the video needs for me to install flash player. I've installed flash player multiple times, to no avail. I keep getting the message, I need to install flash player, even though I installed it, and adobe said it was installed successively. What in the world gives??? Can you help? Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Legendary Contributor

Re: installing flash player

The forum software did not detect your Flash plugin. Can you check whether it is disabled? You can do that here:

orange Firefox button (or Tools menu) > Add-ons > Plugins category

It should be listed as Shockwave Flash. If it's disabled, it will be sorted to the bottom on a grayed out background.


To see whether the Flash player plugin installed to its usual location, check this folder:

C:\Windows\SysWOW64\Macromed\Flash {based on Windows 7 64-bit}

You want to find NPSWF32_11_7_700_224.dll

If that file does not exist, you may need to install again. Make sure to specify that you want the player for non-IE browsers.

http://get.adobe.com/flashplayer/otherversions/


If it's there but Firefox is not finding it:

(1) You may need to exit and restart Firefox to re-scan for new plugins. (After that, you can use History > Restore Previous Session to get back your most recently used windows and tabs.)

(2) If that doesn't help, the setting to scan the registry for new plugins might have been disabled. You could check here:

(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the filter box, type or paste scan and pause while the list is filtered

(C) If plugin.scan.plid.all is not set to its default value of true, double-click it to toggle it back to the default. You might need to exit and restart Firefox to trigger another scan.

If this change doesn't stick, check for a user.js file as described in this article: How to fix preferences that won't save.

Fingers crossed we've solved it somewhere along the line!

42 REPLIES
Grand Master Contributor

Re: installing flash player

Legendary Contributor

Re: installing flash player

The forum software did not detect your Flash plugin. Can you check whether it is disabled? You can do that here:

orange Firefox button (or Tools menu) > Add-ons > Plugins category

It should be listed as Shockwave Flash. If it's disabled, it will be sorted to the bottom on a grayed out background.


To see whether the Flash player plugin installed to its usual location, check this folder:

C:\Windows\SysWOW64\Macromed\Flash {based on Windows 7 64-bit}

You want to find NPSWF32_11_7_700_224.dll

If that file does not exist, you may need to install again. Make sure to specify that you want the player for non-IE browsers.

http://get.adobe.com/flashplayer/otherversions/


If it's there but Firefox is not finding it:

(1) You may need to exit and restart Firefox to re-scan for new plugins. (After that, you can use History > Restore Previous Session to get back your most recently used windows and tabs.)

(2) If that doesn't help, the setting to scan the registry for new plugins might have been disabled. You could check here:

(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the filter box, type or paste scan and pause while the list is filtered

(C) If plugin.scan.plid.all is not set to its default value of true, double-click it to toggle it back to the default. You might need to exit and restart Firefox to trigger another scan.

If this change doesn't stick, check for a user.js file as described in this article: How to fix preferences that won't save.

Fingers crossed we've solved it somewhere along the line!

New Contributor

Re: installing flash player

Thank you both for your reply. I do see I made the mistake of not checking my plugins. I disabled it, and I guess therefore Firefox couldn't load Shockwave flash? I enabled the plugin--shockwave flash, and no I have the system. But, that raises the question of why I disabled shockwave flash in the first place. It was disabled because it was making my computer crash. When my computer crashed, I went into firefox safe mode, and my computer worked OK there after. That is until the problem appeared again a day or two later, and again using firefox safe mode. Once I disabled shockwave flash it seemed the problem went away? But, I need shockwave flash to hear and view the music on youtube, I guess? So, it appears I need the system of adobe shockwave flash? How do I resolve the problem with shockwave flash, because I know it is going to have problems again? I also noticed that when I viewed firefox problems Sunday, it said I had 21 computer crashes. I'm pretty sure most of those crashes were from shockwave flash. Hope you can help. Yes, I do now have shockwave flash. But for how long, before it causes problems again? Thank you both.

Rick

Legendary Contributor

Re: installing flash player

This is some standard guidance that addresses the most common issues with Flash:

(1) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(2) Disable protected mode (Win Vista & Win 7 & maybe Win 8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

New Contributor

Re: installing flash player

Thank you for your reply. I will try disabling the adobe shockwave flash and see what happens. I will let you know how this works out. Thank you.

Rick

New Contributor

Re: installing flash player

I have done the suggestion of disabling hardware acceleration. That made no difference what so ever. My computer still hangs up and stops. I also keep getting the message: shockwave flash has stop responding, do you want to continue or stop shockwave flash? The only way to get out of the problem is to respond: stop shockwave flash. While it is simple to stop the plugin shockwave flash, how will I be able to view and hear the music on youtube? Being I have been able to view and hear that music on youtube for sometime, I'm confused as to why is has become a problem recently. Any reason why it has? Also, and more importantly, how do I resolve this persistent problem? Again, thank you.

Rick

Grand Master Contributor

Re: installing flash player

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Legendary Contributor

Re: installing flash player

Hi sciencemagic, what is your OS? If you run Windows Vista or later, try disabling the Flash Player protected mode as described in this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

New Contributor

Re: installing flash player

Thanks jscher2000,

      I will try and disable protected mode for flash player. But, I'm confused as to how to do that. The instructions per adobe confused me. Can you help me uninstall protection mode jscher2000? Also, I thought I would try using a earlier version of flash player. But, I couldn't find an easy way to do that. Is there an easy way to install flash 11.2 as was possibly suggested? Do you have a explanation as to why this is a recent problem? Also, is shockwave flash the same as flash player? Being the error message seems to pertain to that specifically? Thank you.

Rick