Every time i log into Firefox i get a box that pops up and says, This is embarrassing Firefox seemed to have crashed send a crash report would you like to quit Firefox or restart? then i restart Firefox i go to the website of my choice when i log out that box pops up again so annoying has been going on for days! and right after they updated can anyone please tell me what to do? obviously this is really pathetic that i have to get other peoples solutions instead of Firefox contacting me directly...
Thank you for posting on Mozilla Support. We value and appreciate you as a user.
Please provide us with crash ids.
1. Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.
2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.
3. Report back to us with the latest crash ids.
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Your solution did not work i tried it and a red box with an X popped up and said windows cannot locate this file ext.I am really disappointed in Firefox lately i do like Firefox features but i cannot and will not tolerate this kind of failure on your part it seems that when you updated recently this all began to unfold annoying,and stupid! i seem to be stuck here with no resolution to the issue your company has poorly started.This has been going on for days now almost a week and it seems that you are delinquent in resolving the issue you tell me to type in a special code for a file to report a crash that does not work and also,why is it that every time this box pops up saying you crashed it also gives you the option to write in the box about the crash i am experiencing so why are you not receiving this information? i am sorry to say that you have caused a major disruption with my computer and i am not going to tolerate this much longer if you do not resolve this within a few days and this is my limit as i am extremely angry and believe me i am not being spiteful i will delete Firefox and try another such as,google chrome,or Safari i am sure i will not have an issue like this i have never ever! experienced something like this before...
Please accept my deepest apologies. I would love to work with you to resolve this issue. The steps I provided did work for those I provided support for within the past few days. I would suggest that you try again and to make sure you include the quotes and that there are no extra spacing or any previous command attached. If that still does not work, I would suggest you to run a malware check as this may be the cause of the issue. Thank You!
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
Well i tried the Microsoft Malware and everything is fine on this end and you are still crashing on me so with that said,i am giving you one more day to resolve this issue if i still get crashes from you i am sorry to say i will have to try another company as my browser and see if i have an issue with them if i don't,i will not be reinstalling Firefox again if i do,then it may be another issue so i will have to see but i have no Malware here but thank you for your response anyway...
Thank you for responding back. I will further escalate this to my colleagues for further assistance. Somebody should be with you as soon as possible.
You have not provided Crash IDs, as requested above by feer56 please try again to do that, as it will help us determine what is going wrong.
You seem to be able to use Firefox after it has crashed so try using 'about:crashes' to find recent submitted Crash IDs as explained in this article
(Or is it just a hang/crash when RealPlayer related software is in use, or a session restore) Please also attach a screenshot of the crash reporter or other error message (use the add images option after you have taken the screenshot).
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
If you can't open Firefox then see:
You people are telling me i have not responded to the instructions on entering crash ID i did!!! i tried that already as you instructed three times! i clicked on windows start i pressed the windows tab + R as i have windows vista typed in what you told me exactly as instructed clicked ok and a box pops up with a big red X in a circle which reads refers to location which is unavailable ext. and says just like this
"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" is all you need to enter including the quotes. Nothing else should be entered. If you can open firefox and enter "about:crashes" without the quotes it will populate you with the list of crash ids. Please copy and paste those crash ids there so we can check on them.