cancel
Showing results for 
Search instead for 
Did you mean: 

i cant get aol in the standard version can only get the basic version right now. How do I fix this

Highlighted
New User

i cant get aol in the standard version can only get the basic version right now. How do I fix this

aol was working with no problems but now it loads slow and i can only get the basic version. It works on internet explorer and google chrome with no problems but on firefox that is all i can get and when i try to get the standard version it wont load

23 REPLIES

Re: i cant get aol in the standard version can only get the basic version right now. How do I fix this

Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

New User

Re: i cant get aol in the standard version can only get the basic version right now. How do I fix this

still happening tried both solutions you gave.. i have windows 7

New User

Re: i cant get aol in the standard version can only get the basic version right now. How do I fix this

I have the same problem as above with some modifications. I can use the Basic Version of AOL in Firefox, IE 9, and Apple Safari. I cannot use the Standard Version of AOL in either Firefox or IE9, bit I can use it in Apple Safari. I am using Windows Vista Ultimate and have 4G of RAM. I have downloaded no new programs within the last several weeks but have done several Windows' Updates.

Re: i cant get aol in the standard version can only get the basic version right now. How do I fix this

Please create a screenshot of the problem you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

New User

Re: i cant get aol in the standard version can only get the basic version right now. How do I fix this

tried each way u suggested and nothing. the screen says Slow Connection? Use the Basic Version If your mail does not load, you can use the Basic version of AOL Mail here.and then takes forever to load and i end up clicking on basic version once i open aol this appears on the top of the mail You're using Basic Mail which is optimized for your computer and browser. Switch to Standard Version.

New User

Re: i cant get aol in the standard version can only get the basic version right now. How do I fix this

Encountering same problem just within the last day when Firefox installed an update. AOL pulls up fine but AOL mail will not load in Standard format, only Basic format works. Tried suggestions above and did not work.

New User

Re: i cant get aol in the standard version can only get the basic version right now. How do I fix this

I started this post several days ago. I tried the suggestions and nothing made the standard version of AOL work. I then figured I would work on the Firefox Settings that is reached by clicking on the upper left of the screen in the Firefox logo. I right clicked and then right clicked on "Options" and right clicked "Restart in Safe Mode." Firefox quickly rebooted and the Standard Version of AOL loaded and worked fine. This should provide a good temproary solution until Firefox gets their act together and figures what is causing the problem.

New User

Re: i cant get aol in the standard version can only get the basic version right now. How do I fix this

Hi! I am a Google Chrome user and I just wanted to let you know that I am having the same issue your having with Firefox on my Google Chrome! Aol mail worked for the year I've had chrome and all of the sudden yest 12-5-12 it wouldn't load and still won't. It had be getting a bit slow on loading now and then but now it just says its loading and never actually finishes. It gets stuck. I haven't found any answers yet, but it's interesting that FIrefox users are having the same problem. Maybe it's Chrome and Firefox or maybe it's AOL... just so it gets fixed soon!!  :) Internet Explorer still works fine for me so I'm just using that for now. If this is AOL's way of getting people to download their software.. well, it's just absurd!! LOL

New User

Re: i cant get aol in the standard version can only get the basic version right now. How do I fix this

thx brenann...same thing at the same time too. yes now my internet is working just fine with it. have to say though that firefox support system is not so great. cant believe that when i have the first major problem they cant help at all. hope it does get fixed.