We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
Thanks in advance!
You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.
After double-clicking on Firefox and Crash reports only 1 item appears,
InstallTime20130104151925 1 KB File 1/18/2013
Submitted does not appear.
Note, there is no Profile directory beneath the Mozilla Firefox directory. I'm also unable to bring up the Profile Manager using either
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -p firefox.exe -p
There is a Profile directory that appears after the Firefox double-click following %APPDATA%.
One other observation: the pc is a dual boot [xp64 & windows 7] machine. On win 7, Firefox starts ok.
Thanx for your quick response.
I got the mozila crashed, I found the issue identical with what I'm currently have, I copy the Crash ID below.
Crash ID: bp-1ff60bab-8b7c-4289-8d9d-39d1a2130507
Thank you for your help! Regards, Andy
Hi andydhuynh, does it make any difference if you hold the Shift key while starting Firefox? This should bring up a small dialog allowing you to choose Firefox's Safe Mode.
Also, that crash report indicates Firefox 5.0.1. Is that your correct Firefox version? This site mostly supports the currently released version of Firefox (Firefox 20) and we might not be able to resolve issues with much older versions.
Try to disable hardware acceleration in Firefox.
You can use one of these to start Firefox in Safe Mode: