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i am unable to open firefox...all i get is "goog;e" all of a sudden! this has never happened before and i can't fix! help!

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i am unable to open firefox...all i get is "goog;e" all of a sudden! this has never happened before and i can't fix! help!

when i try to open firefox (i have used it forever!!!) i get a message that says "sorry this is embarrassing - try to restore windows or tabs, etc." nothing works. the only browser is google and i can't find my bookmarks, open and close firefox, etc. s o s, please!

2 REPLIES
Site Moderator

Re: i am unable to open firefox...all i get is "goog;e" all of a sudden! this has never happened before and i can't fix! help!

Please update to Firefox 19 Update Firefox to the latest version then try again

Site Moderator

Re: i am unable to open firefox...all i get is "goog;e" all of a sudden! this has never happened before and i can't fix! help!

See:

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see: