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New User has hijacked my Firefox.

About 2-3 days ago a popup questionnaire began plaguing me. The address that pops up with the popup is listed above: . It hijacks both audio and opens a separate window, which can only be closed by right clicking on FF icon in the taskbar. If you <x> it, it does not close.

I already installed Lavasoft's adaware software, to no avail.

Kind regards.

Site Moderator

Re: has hijacked my Firefox.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New User

Re: has hijacked my Firefox.

I will let the question stay posted for awhile longer before I follow your steps. I would rather know how to pinpoint the problem and snipe it out rather than nuke it. If anyone has a suggestion whose expertise is sniping, I'd like to hear it.