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how do i get rid of this annoying pop up in the center of my screen?

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New Contributor

how do i get rid of this annoying pop up in the center of my screen?

it says: highly recommended scan your pc problems and repair errors quickly and safely start scan now windows repair tool

it is incessantly flashing


 Application Basics
       Name
       Firefox
       Version
       13.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.0; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
       Profile Folder
         Show Folder
       Enabled Plugins
         aboutSmiley Tonguelugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       BrowseFox
       1.0.0
       true
       firefox@browsefox.com
       Define Ext
       8
       true
       gystqfr@ylgga.com
       Norton Vulnerability Protection
       12.0.0.380 - 1
       true
       {BBDA0591-3099-440a-AA10-41764D9DB4DB}
       TopArcadeHits
       1.0
       true
       {0113D088-8ED1-468C-B225-585A9C53B5E3}
       XFINITY Constant Guard Protection Suite
       1.13.506.2
       true
       idvaultaddin@whitesky
       ArcadeWeb
       1.0.0
       false
       textlinks@arcadeweb.com
       Define Ext
       8
       false
       gystqfr@ylgga.com
       Iminent Minibar
       7.33.3.1
       false
       webbooster@iminent.com
       LessTabs
       1.7.2.0
       false
       lesstabs@lesstabs.com
       LyricsContainer
       1.128
       false
       Lyrics@LyricsContainer.co
       Motive Extension
       1.0
       false
       mcciwbch@motive.com
       Norton Toolbar
       2013.4.2.2
       false
       {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
       VisualBee V.4
       10.16.9.6
       false
       {77f5fe49-12e3-4cf5-abb4-d993a0164d9e}
       Wajam
       1.26
       false
       {5a95a9e0-59dd-4314-bd84-4d18ca83a0e2}
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       1048576
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size_cached_value
       829440
       browser.places.smartBookmarksVersion
       3
       browser.startup.homepage
       http://search.conduit.com/?ctid=CT3287803&octid=CT3287803&SearchSource=61&CUI=UN35730151964617210&UM...
       browser.startup.homepage_override.buildID
       20120614114901
       browser.startup.homepage_override.mstone
       13.0.1
       dom.allow_XUL_XBL_for_file
       true
       extensions.lastAppVersion
       13.0.1
       font.name.serif.x-western
       Engravers MT
       gfx.blacklist.direct2d
       3
       gfx.blacklist.layers.direct3d10
       3
       gfx.blacklist.layers.direct3d10-1
       3
       gfx.blacklist.layers.direct3d9
       3
       gfx.blacklist.layers.opengl
       3
       gfx.blacklist.webgl.angle
       3
       gfx.blacklist.webgl.msaa
       3
       gfx.blacklist.webgl.opengl
       3
       network.cookie.prefsMigrated
       true
       places.history.expiration.transient_current_max_pages
       102041
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       security.OCSP.enabled
       0
 Graphics
       Adapter Description
       Intel(R) HD Graphics
       Vendor ID
       0x8086
       Device ID
       0x0046
       Adapter RAM
       Unknown
       Adapter Drivers
       igdumd64 igd10umd64 igdumdx32 igd10umd32
       Driver Version
       8.15.10.2141
       Driver Date
       6-2-2010
       Direct2D Enabled
       Blocked for your graphics driver version.
       DirectWrite Enabled
       false (6.2.9200.16571)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Blocked for your graphics driver version.
       GPU Accelerated Windows
       0. Blocked for your graphics driver version.
 JavaScript
       Incremental GC
       1
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9
       4.9
       NSS
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS Util
       3.13.4.0
       3.13.4.0
       NSS SSL
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS S/MIME
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
2 REPLIES
Regular Contributor

Re: how do i get rid of this annoying pop up in the center of my screen?

Is it a popup? If so, blocking popups (or downloading something like AdBlock) will fix it. If that doesn't work, can you post a picture?

Site Moderator

Re: how do i get rid of this annoying pop up in the center of my screen?

hello rscherr, you have a LOT of malicious extensions present in your profile and using an outdated and vulnerable version of firefox.

  • first i'd recommend to reset firefox
  • then update firefox to the latest version (that's firefox 23 at the moment) as soon as possible
  • run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.
  • finally after you've completed the steps above please report back in the forum and include the then current troubleshooting information again, so that we can have a final check that everything in your profile seems clean.

thank you

Troubleshoot Firefox issues caused by malware