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how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

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Grand Master Contributor

how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

I've got a GOOGLE REDIRECT VIRUS, and am not able to enter any websites that will give removal information - as I'm being REDIRECTED! I need to know the name of the file to remove...and where/how!!! Any/ALL internet inquiries for assistance are....being redirected/hijacked. HELP.

This happened

Every time Firefox opened

== yesterday.

1 ACCEPTED SOLUTION

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New Contributor

Re: how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

19 REPLIES
Grand Master Contributor

Re: how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

I have the same problem. Same O/S, same version of Firefox. I've searched the web 'til my fingers bleed and can't seem to find a way to get rid of the thing. I've run just about every scan on the web and nothing touches it. If you can help, please do as I really don't want to have to rebuild my whole system. Somewhere I read these kinds of things are trojans and can infect more than just Firefox. Now I don't trust my system until I can remove it.

Support Forum Moderator

Re: how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

Some of those re-direct exploits purposely block access to known Anti-Virus application websites, Malware detection application websites, and even support forum websites dealing with garbage like that. Other than re-formatting your computer and re-installing all your Operating Programs and all your programs, your best course of action is to use a different computer to download Malware detection / removal programs, and transfer them to the afflicted PC via a USB stick. Or use that other PC to visit some support forums that specialize in Malware detection for more specialized help than we can provide here at SUMO . BTW, there's a few Rootkit's out there that cause search engine re-directs, they seem to target Google searchs.

Install, update, and run these programs in this order. They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. (Not all programs detect the same Malware.)

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php SuperAntispyware - http://www.superantispyware.com/ AdAware - http://www.lavasoftusa.com/software/adaware/ Spybot Search & Destroy - http://www.safer-networking.org/en/index.html

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: http://www.spywarewarrior.com/index.php http://forum.aumha.org/ http://www.spywareinfoforum.com/ http://bleepingcomputer.com

Grand Master Contributor

Re: how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

What is the actual file name/extension of the virus? Can it be found/removed in "safe mode?" I also find it fascinating that GOOGLE is totally unreachable. Their "live help" is dead, no phone numbers, no way to actually write to them for help... extremely "user friendly..." I'd say.

Grand Master Contributor

Re: how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

Thanks Ed. I'll give it a try. I've already run most of those packages with the exception of the Super Anti-spyware one. I'll give it a try.

Grand Master Contributor

Re: how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

Just great - when I went on to "bleepingcomputer.com" to try one of their "fixes..." the Google Redirect Virus took over...again. Great help.

New Contributor

Re: how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

Just wanted to say as a workaround if you right-click on the link in a web page, where you would normally just left-click and zip off to the place you want to go --- right-click and choose "Copy Link Location" --- then paste that into the address bar it seems to avoid the redirection thing.

Where is the solution to this extremely irritating problem ? Mozilla has nothing to say ? Beautiful.

New Contributor

Re: how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

Also, if you create or have a an igoogle account and stay logged in, it will allow you to right click a link on google and select "Open Uncleaned Link" and this will allow you to open the link as normal. You just have to remember to do this everytime or it will be redirected. I hope we come up with a better solution soon!

New Contributor

Re: how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

I hope this isn't too obvious or non-tech savvy or whatever, but I just used System Restore in Windows and it worked like a charm. Again, apologies if this post is causing eyes to roll or if this is a Linux-only forum or something like that.....

New Contributor

Re: how do I remove google redirect virus??? I can't get onto any sites that will offer help - as they're all "redirected!!"

Well I got it again so I did an experiment. I used two other laptops with the same router and it came back so it must locate you from affecting the DNS settings in your router.

Somehow it doesn't instal or leave folders on your system so your virus protection doesn't find it. I think it attacks your router so who ever uses your www connection may encounter it also.

I did find some ways to slow it down using two soft wears. First I used Ad-Aware

and it found something spyware terminator,Avast,AVG,spyware doctor and orbit 360 didn't find. It was two infections called GiftLoad and Win32.Kido

these infections need a removal tool and you can find it here.

http://www.softpedia.com/get/Antivirus/Net-Worm-Win32-Kido-Remover.shtml

and the Giftload remover


TDSSKiller http://www.kaspersky.com/downloads/utils/tdsskiller.zip

More removers good luck! http://www.kaspersky.com/virus-removal-tools