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how do I get rid of servads.com that keeps poping up? I tried going into add ons, extentions and it was no help?

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New Contributor

how do I get rid of servads.com that keeps poping up? I tried going into add ons, extentions and it was no help?

How do I get rid of servads.com that keeps popping up? I tried going into add ons, extentions and it was no help.

1 ACCEPTED SOLUTION

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New Contributor

Re: how do I get rid of servads.com that keeps poping up? I tried going into add ons, extentions and it was no help?

I have just resolved this problem! It is malicious software.

I downloaded malwarebytes antimalware, updated the program, ran it and it found the problem in a few seconds. It then asks you to restart your computer and lo and behold problem solved.

I downloaded the program from download.com

P.S. my normal malware program DID NOT pick the problem up!

4 REPLIES
Support Forum Moderator

Re: how do I get rid of servads.com that keeps poping up? I tried going into add ons, extentions and it was no help?

Are these separate browser windows that pop up, or ads within the webpage?
If it's a separate window, see https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-ups-not-b...

This is usually a sign that you have some sort of malicious software installed. For more info, see https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Site Moderator

Re: how do I get rid of servads.com that keeps poping up? I tried going into add ons, extentions and it was no help?

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

New Contributor

Re: how do I get rid of servads.com that keeps poping up? I tried going into add ons, extentions and it was no help?

I have just resolved this problem! It is malicious software.

I downloaded malwarebytes antimalware, updated the program, ran it and it found the problem in a few seconds. It then asks you to restart your computer and lo and behold problem solved.

I downloaded the program from download.com

P.S. my normal malware program DID NOT pick the problem up!

Support Forum Moderator

Re: how do I get rid of servads.com that keeps poping up? I tried going into add ons, extentions and it was no help?

Congratulations!

It's always best to download Firefox from http://www.mozilla.org/ and use the auto-update system when updating Firefox.