Hello, I started having a problem opening hotmail a few days ago using firefox. When I click on www.hotmail.com it opens as a blank page with no error message. I can open it in IE but I don't use that browser as it is too slow for me. I have followed all suggestions including, clearing cookies, cache, plugins, downloaded latest version of firefox and I still can not open hotmail. Please can someone help me? Thank you
Hotmail and outlook, After login it redirects to a blank page and redirects to your home page(Inbox).
If you have slow connection, your able to see the blank page.
Check your connection.
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
Did this fix your problems? Please report back to us!
Thanks for that but the problem is when I have clicked on to www.hotmail.com the page shows up blank ( I do not get as far as signing in). I have also cleared cookies, cache etc. This problem occurs which ever url I click on to enter hotmails sign in page. Please can you advise further?
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
Thanks again. I have worked out what the problem was. It has only taken me since 8am this morning!!!!! The date on my computer was incorrect as soon as I changed this I could enter hotmail in firefox.
However I now have a problem in that when I have followed different suggestions during the day to solve the issues files on my desktop have been lost. Please can you suggest how to restore computer files.
I have tried this but nothing showing up to restore. Files have been deleted from folders on my desktop. Can you suggest anything else please?
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.