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hotmail opens as a blank page in firefox

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New Contributor

hotmail opens as a blank page in firefox

Hello, I started having a problem opening hotmail a few days ago using firefox. When I click on www.hotmail.com it opens as a blank page with no error message. I can open it in IE but I don't use that browser as it is too slow for me. I have followed all suggestions including, clearing cookies, cache, plugins, downloaded latest version of firefox and I still can not open hotmail. Please can someone help me? Thank you

14 REPLIES
Legendary Contributor

Re: hotmail opens as a blank page in firefox

Hotmail and outlook, After login it redirects to a blank page and redirects to your home page(Inbox).

If you have slow connection, your able to see the blank page.

Check your connection.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

New Contributor

Re: hotmail opens as a blank page in firefox

Thanks for that but the problem is when I have clicked on to www.hotmail.com the page shows up blank ( I do not get as far as signing in). I have also cleared cookies, cache etc. This problem occurs which ever url I click on to enter hotmails sign in page. Please can you advise further?

Legendary Contributor

Re: hotmail opens as a blank page in firefox

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

New Contributor

Re: hotmail opens as a blank page in firefox

Thanks again. I have worked out what the problem was. It has only taken me since 8am this morning!!!!! The date on my computer was incorrect as soon as I changed this I could enter hotmail in firefox.

However I now have a problem in that when I have followed different suggestions during the day to solve the issues files on my desktop have been lost. Please can you suggest how to restore computer files.

Legendary Contributor

Re: hotmail opens as a blank page in firefox

Make use of System Restore option

New Contributor

Re: hotmail opens as a blank page in firefox

I have tried this but nothing showing up to restore. Files have been deleted from folders on my desktop. Can you suggest anything else please?

New Contributor

Re: hotmail opens as a blank page in firefox

I cleared my cache and deleted all my outlook.com and live.com cookies. No change.

www.outlook.com is still blank.

I'm on Mac 10.6.8 Firefox version 19.0.2

Site Moderator

Re: hotmail opens as a blank page in firefox

There is a lot of JavaScript used on those pages, so make sure that you aren't blocking JavaScript.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

New Contributor

Re: hotmail opens as a blank page in firefox

Nope, no change in safe mode, still blank. Do I really have to erase all my cookies to try to fix this?