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hotmail.com individual emails do not open under Firefox 12.0

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New User

hotmail.com individual emails do not open under Firefox 12.0

When I am signed into hotmail using firefox browser, I am unable to open emails or write a new email. I am running firefox 12.0 on windows 7 . I do not have this problem with hotmail using Google Chrome or Microsoft Internet Explorer. Any help would be appreciated. I have already uninstalled and re-installed Firefox 12.0 once and this did not solve the problem.

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New User

Re: hotmail.com individual emails do not open under Firefox 12.0

do you use foxit reader? If you do, uninstall it and re-install version 5.1.4.0104. See the link a few posts back by silkphoenix.

20 REPLIES
SUMO Contributor

Re: hotmail.com individual emails do not open under Firefox 12.0

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete the site's cookies here

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

In the search box at the top of the dialog, it probably will say live.com rather than hotmail.com; that's normal.

After removing the cookies, reload and re-login. Does it behave any better?

Expert User

Re: hotmail.com individual emails do not open under Firefox 12.0

phkahn -- By any chance, do you have AVG installed? It happened to me this morning after I updated both AVG as well as Foxit Reader. Hotmail was working fine before that. I have AVG 2012.0.2171 and Foxit Reader 2.2.1.417. I couldn't open/delete/compose emails in Hotmail. It's working fine in both Chrome and IE.

jscher2000 -- I have done all those you mentioned and the problem persisted.

PS: I have also disabled AVG Do-Not-Block and Safe Search add-ons, as well as disable AVG completely in my PC, none of these procedures help.

Expert User

Re: hotmail.com individual emails do not open under Firefox 12.0

OK, I think I have found the culprit here. I revert my Foxit Reader back to version 5.1.4.0104, cleared the Cache and all cookies for Hotmail, then log-out and log-in Hotmail again, and it is working normally now.

phkahn, If you updated your Foxit Reader to the latest version, you might want to revert it back to the old one, that's my suggestion.

New User

Re: hotmail.com individual emails do not open under Firefox 12.0

Thank you for your suggestions. I tried what you suggested but it did not work. I solved the problem for now by uninstalling Foxit Reader.

New User

Re: hotmail.com individual emails do not open under Firefox 12.0

To Silkphoenix: I uninstalled Foxit Reader and now the Hotmail.com site works on Firefox 12.0 . I will try to reinstall Foxit Reader. Thanks for your help.

p.s. I installed Foxit Reader without the Mozilla plug-in and without the Shell extensions and Hotmail.com on Firefox 12.0 works fine. Thanks again for your help.

New User

Re: hotmail.com individual emails do not open under Firefox 12.0

I have the same problem. Try deactivating the foxit reader plugin. This works fine for me, but i can't read PDF files in firefox...

Expert User

Re: hotmail.com individual emails do not open under Firefox 12.0

chvatro -- You can download the old Foxit Reader version 5.1.4.0104 here:

http://www.oldapps.com/foxit_reader.php


That's what I am using now.

New User

Re: hotmail.com individual emails do not open under Firefox 12.0

I uninstalled foxit reader and everything works in hotmail again.

New User

Re: hotmail.com individual emails do not open under Firefox 12.0

Mouse will not work in Hotmail, but works normally in gmail or Frontier mail. I have started having problems with my Hotmail account only when using Firefox. Hotmail works normally when I use Internet Explorer. For some reason when I click on an email, nothing happens. When I click on the box in front of the email to select it, I get a check mark (which is normal) but I can’t move or delete it. When I try to switch folders nothing happens either. The only thing I can select with my mouse is the “?” (help symbol). If I do a CTRL/n (keyboard shortcut to compose an email), the screen goes to the compose screen. Then my mouse starts working normally. I worked with Hotmail support for several days when I remembered that about the time the problem started I had downloaded and installed the latest Firefox download. Hotmail support suggested I contact Firefox support to see if they have a solution

Donald Bigbee bigbee63@live.com