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hello, recently my browser got hack and i had to reset everything in my new instalation of firefox my aad on and customize thing doen t work,what should i do ?

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New User

hello, recently my browser got hack and i had to reset everything in my new instalation of firefox my aad on and customize thing doen t work,what should i do ?

By the way I`m from I ran and I want my browser to be as easy and lovely as past. Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: hello, recently my browser got hack and i had to reset everything in my new instalation of firefox my aad on and customize thing doen t work,what should i do ?

Did you create a new profile?

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


If you reset Firefox then a new profile is created and some of your data (bookmarks, passwords, cookies, form data) is automatically imported and your current profile will be moved to the desktop (Old Firefox Data).

You can recover more data from the old profile (be cautious with doing that).

2 REPLIES
Regular User

Re: hello, recently my browser got hack and i had to reset everything in my new instalation of firefox my aad on and customize thing doen t work,what should i do ?

Alright; let me check to see if I get this straight:

Your browser got hacked. You uninstalled and reinstalled Firefox. Now, you are unable to use add-ons or customize Firefox in any way. Correct?

If it is, try this: from the Firefox Menu (the orange button in the top-left corner that says "Firefox"), follow these steps: Help>Troubleshooting Information> Reset Firefox. See if that works for you. Let me know if you need more help!

Site Moderator

Re: hello, recently my browser got hack and i had to reset everything in my new instalation of firefox my aad on and customize thing doen t work,what should i do ?

Did you create a new profile?

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


If you reset Firefox then a new profile is created and some of your data (bookmarks, passwords, cookies, form data) is automatically imported and your current profile will be moved to the desktop (Old Firefox Data).

You can recover more data from the old profile (be cautious with doing that).