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google news buttons no longer working

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New User

google news buttons no longer working

I'm still having some problems with Google News that I asked about in an earlier question (https://support.mozilla.org/en-US/questions/947273)

In Firefox 18 and 19, the buttons to expand / contract the news items on http://news.google.com/ are no longer work (and some no longer show up).

A similar issue was (supposedly) fixed as referenced in this thread:

  http://forums.mozillazine.org/viewtopic.php?f=23&t=2576447

But the fix (and workarounds) do not seem to work.

The only way I've found to cure the problem is to change the cookie policy:

   network.cookie.lifetimePolicy set to 1

but that changes my settings to normal (always allow cookies until they expire) instead of to ask me every time.

Any ideas on how to make it work properly or to track down what else should be changed?

9 REPLIES
Site Moderator

Re: google news buttons no longer working

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Also make sure that you do not block cookies.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
New User

Re: google news buttons no longer working

Cleared the cache: no effect.

Deleted all cookies: no effect.

Started in safe mode: no effect.

If cookies are set to "ask every time", it does not work. If cookies are set to "keep until they expire" it does not work.

New User

Re: google news buttons no longer working

The problem still persists after I created a new profile with no add-ins via Help / Trouble Shooting / Reset Firefox.

The only setting I changed was changing the cookies retention policy to "Ask Me Every Time".

Site Moderator

Re: google news buttons no longer working

Does it work if you switch to one of the other cookie settings (keep until: I close Firefox)?

The "Ask Me Every Time" cookie setting is known to sometimes set an exception for the wrong (sub) domain and thus can cause issues.

New User

Re: google news buttons no longer working

Setting it to "Keep Until I Close Firefox" works properly.

Site Moderator

Re: google news buttons no longer working

Then you will have to stay with that setting and having cookies behave as session cookies (Keep until: I close Firefox) isn't sufficient then you can look on the Add-ons site for a cookie manager extension.

Let all cookies expire when you close Firefox.

  • Tools > Options > Privacy > Cookies: "Keep until": "I close Firefox"

Make an Allow exception for the ones that you want to keep.

  • Tools > Options > Privacy > Cookies: "Exceptions"

You can inspect and modify the permissions for the domain in the current tab in "Tools > Page Info > Permissions" and on the about:permissions page.

New User

Re: google news buttons no longer working

Is there a proper fix in the works?

Site Moderator

Re: google news buttons no longer working

You can check which cookies are created and compare that to the ask me setting to see if you need to add some sub domains.

New User

Re: google news buttons no longer working

Yes, but it's a royal pain to have to look at the cookies on every page I visit and manually check which cookies I want to allow or block instead of using the built in database that should remember all of that information.