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google docs crashes firefox

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New User

google docs crashes firefox

Firefox often crashes right after I use Google Docs statistics function (Ctrl-Shift-C) on a text document and then try to close statictics dialog with Enter or mouse click. Seems to happen much more often if the document is large.

This problem persists with all recent versions of Firefox, but only on Linux. Windows versions not affected. Sometimes Firefox crashes outright, sometimes just stops responding with high processor load, and sometimes it also shows empty dialog window with OK and Cancel buttons.

Resetting Firefox, disabling add-ons and so on have no effect on crashes.

5 REPLIES
Site Moderator

Re: google docs crashes firefox

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New User

Re: google docs crashes firefox

bp-e1d7c256-2196-4103-8534-534952130125
bp-50d6645b-3d6a-4ad7-8cab-a4f472130125
bp-ba41804e-3ea5-4490-a497-c60e12130125
bp-d4e360bf-eb90-4c05-9203-e14a42130112
bp-6f524866-3b8a-4727-b334-e817a2130110
bp-835565a2-a3a9-4329-a2c5-05c1a2130109
bp-8246fe60-1f26-46e1-886a-88dcd2121206
Site Moderator

Re: google docs crashes firefox

If you install Firefox 20 pre-release this should fix the crashes, http://www.mozilla.org/en-US/firefox/aurora/

New User

Re: google docs crashes firefox

Just tested it (installed from ppa:ubuntu-mozilla-daily/firefox-aurora). Problem persists - now Firefox just stops responding with an empty dialog window with OK and Cancel buttons.

New User

Re: google docs crashes firefox

Here's how it looks.

2013-01-25-08-35-20-b7f4dc.png