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get a blank page when I click on a link on a website

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get a blank page when I click on a link on a website

get a blank page when I click on a link on websites

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16 REPLIES
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Re: get a blank page when I click on a link on a website

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: get a blank page when I click on a link on a website

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

New User

Re: get a blank page when I click on a link on a website

To Cor-El..I appreciate you giving me a response. The problem is that I don't know enough of the terms you are using. For example, when you mention that the extensions will be disabled, I don't know what that means and it sounds complicated. I am game to try something, but, I would like to know what the outcomes are and the difficulty in getting the problem solved.

Site Moderator

Re: get a blank page when I click on a link on a website

Extensions are used to customize Firefox.
You can see the installed extensions (if you have any) in Tools > Add-ons > Extensions.

See:

New User

Re: get a blank page when I click on a link on a website

Thank you, I did check as you suggested and I don't have any extensions. What would be the next step? And, thanks for your patience with this process.

Site Moderator

Re: get a blank page when I click on a link on a website

Are you left clicking the link?

Does it make a difference if you middle click with the mouse scroll wheel (if you have such a mouse) or try top open a link in a new tab via the right-click context menu?

Can you open links like a bookmark in another tab with a middle-click with the mouse scroll wheel?

New User

Re: get a blank page when I click on a link on a website

Hi, I have a MAC and my mouse doesn't have a middle scroll thing. You lost me with that second part of opening a link via the right-click context menu....what is the latter?

Thanks, eea

Site Moderator

Re: get a blank page when I click on a link on a website

The right-click context menu of a link has an item to open a link in a new tab ("Open Link in New Tab")


You can try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

New User

Re: get a blank page when I click on a link on a website

Is there any way to speak with you over the phone, it will simplify this whole process...I do appreciate the efforts you are making, but, it's getting

complicated, I think, unnecessarily so.....