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firefox only downloads

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New User

firefox only downloads

Firefox has been working fine then suddenly, I can only download a movie file. Typically, when I clicked on a link, the movie would open in Firefox. Now, when I click on the link, it asks if I want to open it and if I say yes, I downloads the file. I have checked the applications and associated actions and do not see an issue.

2 REPLIES
Site Moderator

Re: firefox only downloads

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New User

Re: firefox only downloads

Hi,

Thanks for the info. Unfortunately, it did not work. The files still download then open.