I believe it is since firefox requested that I update silverlight however everytime I click on print in firefox I'm asked if I want to install a printer. Several are already installed and previously worked with firefox and currently work with chrome and all other programs. please help. I have uninstalled and reinstalled firefox several times since this started occurring and am about to give up. please help
Firefox retains information about all the printers you have used, and clearing that information often helps solve printing problems. This article describes how to do that (in addition to the last used printer setting, you will see other settings you can reset if you like): http://kb.mozillazine.org/Problems_printing_web_pa
Sometimes you may see a dialog saying that the print spooler service is not running, yet you can print from other Windows software. There is more info on how to address that here: http://kb.mozillazine.org/Problems_printing_web_pa
The Show Folder button should open your currently active personal settings (AKA Firefox profile) folder. An alternate way to access that folder is to paste this into the Windows Start menu search box and press Enter to launch Windows Explorer:
Because the name of the folder contains random characters, you'll have to navigate down the next level manually (I can't include it in the above link).
Did you try the about:config method? Might be easier.
(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste printer and pause while the list is filtered
(3) Right-click print.print_printer and choose Reset. You can reset your other printer settings as well, which may take many clicks.
in the about config method all the printer reset settings are greyed out. I was able to use internet explorer to find the profiles (actually 5 folders empty) but I'm not sure what to do there
I'm not sure what you mean by this --
all the printer reset settings are greyed out
-- are the settings already clear, so there's nothing to reset?
I'm not sure why you have 5 empty profile folders, but one of the folders should contain your currently active settings files. For example, your bookmarks would be stored in the places.sqlite database file and there would be currently dated backups in the bookmarkbackups sub-folder.
By the way, have you restarted Windows since this problem started in case any updates are still pending or incomplete, awaiting a restart?
yes they are clear. I uninstalled and reinstalled firefox 5 times using revo uninstaller since the issue started so I guess that's where all the folders came from. I restarted windows 2x each time I unistalled before reinstalling.