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firefox keeps crashing with flash player

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New User

firefox keeps crashing with flash player

here is my crash report

Report ID                              Date Submitted
d519ec01-1daa-4f02-829e-8e28688c27f3 10/11/2013 2:10 AM
7e1a5efe-9526-492e-ae9f-cf45cb1e501c 10/10/2013 12:24 PM
d0a4f8b2-4f4b-4f53-92a5-bc12c3ea94e3 10/10/2013 12:01 AM
02e29bbe-396c-4d3d-863f-1f4c13e45f8e 10/9/2013 2:06 PM
06540063-cbeb-477e-8809-46ec14fba6f8 10/9/2013 2:33 AM
92657697-1fc4-4c23-8545-cf6c432f61fb
6 REPLIES
Grand Master

Re: firefox keeps crashing with flash player

Can you copy and paste crash id's with a bp- prefix.

Those bp- prefixes means they were submitted, yours werent, so there is no information about the crash.


  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.

    aboutcrashes.png
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New User

Re: firefox keeps crashing with flash player

bp-793c9792-7637-45d1-8db7-d454e2131012 10/11/2013 2:10 AM
7e1a5efe-9526-492e-ae9f-cf45cb1e501c 10/10/2013 12:24 PM
d0a4f8b2-4f4b-4f53-92a5-bc12c3ea94e3 10/10/2013 12:01 AM
02e29bbe-396c-4d3d-863f-1f4c13e45f8e 10/9/2013 2:06 PM
06540063-cbeb-477e-8809-46ec14fba6f8 10/9/2013 2:33 AM
SUMO Contributor

Re: firefox keeps crashing with flash player

Hi toast3144, your crash report shows that the Flash Player "protected mode" is active. Because this feature is not compatible with all systems, try disabling it. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

New User

Re: firefox keeps crashing with flash player

That is not working

New User

Re: firefox keeps crashing with flash player

helloo how am i supposed to do this

SUMO Contributor

Re: firefox keeps crashing with flash player

Hi toast3144, is your question about how to disable the Flash Player protected mode? The folder where you make the edit depends on whether your Windows 7 is 32-bit or 64-bit. Maybe this will help.

(1) In a My Computer or Windows Explorer window, open this folder:

C:\Windows\SysWOW64\Macromed\Flash

If that folder does not exist, then you are using 32-bit Windows, and you can open the following folder instead:

C:\Windows\System32\Macromed\Flash

(Note: This folder exists on both 32-bit and 64-bit Windows, but on 64-bit Windows Firefox uses the Flash player in the SysWOW64 folder instead.)

(2) Check for a file named mms.cfg:

(A) If mms.cfg exists, drag it to your Documents folder where you can edit it without being bothered about administrator privileges

(B) If mms.cfg does not exist, open your Documents folder, right-click > New > Text File and name the new file mms.cfg

(3) Open mms.cfg from Documents into a text editor such as Notepad. Add this on its own line (I put it last):

ProtectedMode=0

Save the file and close Notepad.

(4) Hold down the Ctrl key and drag the mms.cfg file back to the Flash folder to make a copy there, keeping the original in Documents

This change should take effect the next time you restart Firefox.

Hopefully that's a little clearer than Adobe's instructions. (??)