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firefox crashs when I try to use then printer

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firefox crashs when I try to use then printer

I really didn't see an answer to my issue, looking at the previous Q&A. So, I'll try here. Just starting today, when ever I try and use my printer with firefox, I get a crash report? When I try using the printer in another browser, no problem. I've tried many times today, to use the printer in firefox, to no avail. Again, every time, I get a crash report. Can anyone help? Again, this has never been a problem before with my printer and firefox. Appreciate any help. Thank you.

Rick

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Accepted Solutions
Site Moderator

Re: firefox crashs when I try to use then printer

That is a problem with the Flash plugin.

You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.

5 REPLIES
Support Forum Moderator

Re: firefox crashs when I try to use then printer

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New Contributor

Re: firefox crashs when I try to use then printer

Thank you for your reply the-edmeister. Here are the crash reports you requested.02732f6b-3bce-49d4-afed-cd2e02120705 7/5/2012 1:21 PM

f836d9d5-5da3-4116-b405-9f4f72120705	7/5/2012	1:18 PM
ee1804db-b1e7-454e-be20-f5d922120705	7/5/2012	12:42 PM
417d8521-38a6-4b28-a00b-148422120705	7/5/2012	12:28 PM
6becf515-4679-4fe6-a488-1ad5c2120705	7/5/2012	11:57 AM
cb469975-6893-416c-9abb-c05e1212070

Hope this helps. As you can see, I've been trying for sometime to get it to work. Again, thank you.

Site Moderator

Re: firefox crashs when I try to use then printer

That is a problem with the Flash plugin.

You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.

New Contributor

Re: firefox crashs when I try to use then printer

Hi cor-el,

I took your advice and uninstalled flash player 11.3 and installed version10.3. SOLVED THE PROBLEM!  Thank you. Your a genius. I now can print again! I certainly appreciate help and knowledge cor-el. Have a good day, whats left of it.

Rick

Site Moderator

Re: firefox crashs when I try to use then printer

You're welcome