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firefox crashes unexpectedly

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New User

firefox crashes unexpectedly

My Firefox keeps crashing unexpectedly within seconds of using the internet. I'm using the latest version, I have run my anti-virus protection program, installed the Mircosoft Safety Scanner, I have updated my plug-ins, I have installed the "Malwarebytes' Anti-Malware" provided by Firefox, and I have tried using Firefox in Safety Mode, but it keeps crashing. I need a solution for this problem!

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Accepted Solutions
New User

Re: firefox crashes unexpectedly

What I ended up doing was re-installing the whole Firefox and that seemed to work. No problems yet, also save your favorite's link onto an e-mail draft. Unfortunately, I didn't do that.

6 REPLIES
Site Moderator

Re: firefox crashes unexpectedly

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

New User

Re: firefox crashes unexpectedly

I followed the process, but it didn't work.

Site Moderator

Re: firefox crashes unexpectedly

You're welcome

New User

Re: firefox crashes unexpectedly

I am having this problem as well. What is the fix?

New User

Re: firefox crashes unexpectedly

What I ended up doing was re-installing the whole Firefox and that seemed to work. No problems yet, also save your favorite's link onto an e-mail draft. Unfortunately, I didn't do that.

New User

Re: firefox crashes unexpectedly

I had the same problem. Even after reinstalling and updating everything. It still disappeared, so I figured just live with it. I was getting sick of those search ads that follow you. So I installed Adblock https://addons.mozilla.org/en-us/firefox/addon/adblock-plus/ The problems gone now.