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firefox crashes many times daily and I need help

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New Contributor

firefox crashes many times daily and I need help

I am suffering from firefox crashes.firefox crashes many times daily.
This is very annoying problem to me and I really need help.
I have noticed the same Crash Reason in all the coming report IDS which is "EXCEPTION_ACCESS_VIOLATION_READ" and I am not an expert so i hope that you read the report IDS and help to to solve the problem.
report IDS

bp-8c17280a-60d7-4629-a079-e47f52130222
8c96944d-3ba0-4691-8168-240afcb25658
bp-e1ef3e2c-8067-40e2-9718-43eca2130222
b57d0d99-b407-41ae-978e-550c3899809c
6 REPLIES
Site Moderator

Re: firefox crashes many times daily and I need help

hello john, please see if a reset of firefox can address the problem: Refresh Firefox - reset add-ons and settings

New Contributor

Re: firefox crashes many times daily and I need help

I have done the step of firefox reset before and the problem continued I want to mention that I am suffering from this from nearly 8 monthes up till now,during this time I have formatted and repartioned HD many times,disabled all addons removed avast,scanned my pc by lots of anti virus &spyware software and the problem has not been solved. I hope that anyone want reply to look and check the report IDs may this help in solving the problem

Site Moderator

Re: firefox crashes many times daily and I need help

please try to remove those download manager addons (IDM is mentioned in on of the associated bug reports for example). your two reports also show there's quite a high memory usage on your system during the time of those crashes - this might also play a role in the crashes. it may also be a hardware problem with bad RAM...

New Contributor

Re: firefox crashes many times daily and I need help

I'm having trouble with frequent crashing as well, ie, "Problem loading page." I've used FF for years so I figured I'd better sign up for improvements, thogh I'm no techie!

New Contributor

Re: firefox crashes many times daily and I need help

Am I going to get any help with this? I'm trying to run a business from home and this problem is vexing, to say the least.

Site Moderator

Re: firefox crashes many times daily and I need help

Hi mrwill

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

In case of crashes also please add some recent crash IDs that you can find on the about:crashes page and that start with a "bp-" prefix

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See: