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firefox comes up as a text/script screen - no graphics. How do I get the normal screen back

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firefox comes up as a text/script screen - no graphics. How do I get the normal screen back

had a problem a few days ago and the help desk suggested we remove all cookies. we did and with a few other fixes installed via a remote session the system seemed to be working. But after an overnight shutdown and restart, firefox just comes up as a script listing

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Site Moderator

Re: firefox comes up as a text/script screen - no graphics. How do I get the normal screen back

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: firefox comes up as a text/script screen - no graphics. How do I get the normal screen back

Make sure that you haven't enabled a High Contrast theme in the Windows Accessibility settings and that you allow pages to choose their colors in Firefox.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: