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firefox 18 crashes every time I close a tab

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New Contributor

firefox 18 crashes every time I close a tab

I open firefox and it goes to my homepage (used both animalrescuesite.com & google.com). I open a second tab. If I close the homepage tab, firefox crashes. If I open a third tab and close the 2nd or 1st, it crashes. It crashed so often, I reinstalled firefox 17 to make this report. I run Win7 32 bit. Let me know what else you need to know. Thank you. I love using firefox, but this is a deal breaker if I can't fix it.

37 REPLIES
New Contributor

Re: firefox 18 crashes every time I close a tab

I have the same problem just started this morning (12/01/13) after the update. It crashes pretty much every time I close a tab and also if I close firefox completely. Seems to operate fine as long as you don't close anything!

these are the crash reports: (time is for Queensland, Australia)

bp-8f4a5e5a-70b2-4a50-a9d1-07ea02130112 12/01/2013 12:15 PM

bp-292cb9cd-bf3b-4510-8c39-0d84e2130112 12/01/2013 12:12 PM

bp-2b889609-3c1f-482a-bded-7647d2130111 12/01/2013 9:44AM

bp-9a31f472-b065-4e48-af10-4c0712130111 12/01/2013 9:43 AM

bp-771c8195-bc72-4663-b4c4-db69a2130111 12/01/2013 9:42 AM

bp-49d3369c-c608-4fce-b9f0-4b6672130111 12/01/2013 9:37 AM

bp-ca7122c7-bc4e-47cc-a735-13e502130111 12/01/2013 9:23 AM

bp-5f5bcc04-7446-4944-b144-7bf562130111 12/01/2013 9:23 AM

and it just crashed at 1:20 PM when I closed it after getting the crash reports.

Unfortunately, though I really really prefer Firefox I have gone to using IE as this is too annoying

Site Moderator

Re: firefox 18 crashes every time I close a tab

Hi sarinapixie

You have a problem with your Norton software, possibly Norton Confidential ([@ coffplgn.dll@0x3714 ]).
Make sure that you have the latest Norton updates.

See also:

New Contributor

Re: firefox 18 crashes every time I close a tab

I am having this problem, too. Whenever I try to close a tab in Firefox 18 on my XP Pro machine, Firefox immediately crashes. I have checked Live Update for my Norton Security Suite and confirmed that I am up to date.

New Contributor

Re: firefox 18 crashes every time I close a tab

Norton was the problem for me. Disabled both the Toolbar and Vulnerability Detection solved the problem. Might be fix in the next Norton update.

New Contributor

Re: firefox 18 crashes every time I close a tab

Thanks for the help. My norton is up to date but I have disabled the norton addons and it's no longer crashing. They both said they'd been updated today so that is most likely the problem, not the firefox update. I'll look out for updates to them over the next few days.

New Contributor

Re: firefox 18 crashes every time I close a tab

Norton was also the problem for me as well even though the 2 plugins reported that they had been updated today. It took a better part of the day to figure it out and I was completely upset that I went through alot of messing with it to figure it out. But then it was earlier than the 2 posts above mine so I had no clue up to that point.

New Contributor

Re: firefox 18 crashes every time I close a tab

I had the same issue and initially disabled both Norton Extensions but was curious as to why it was not an issue on my wife's PC. Turns out I had Norton Safe Search set as my default search provider. Once I changed this to another provider (click on the down arrow next to the providers icon in the search pane) I was able to reactivate the Norton Extensions and I no longer have any issues.

New Contributor

Re: firefox 18 crashes every time I close a tab

Have also been having this problem for days but have just tried to disable my Norton toolbar, but when I go to restart crash!!!

I'm thinking I'm gonna have to use different browser as this is taking forever to get anywhere and is also annoying. I use the internet a lot and having to go through this is just not an option Smiley Sad

New Contributor

Re: firefox 18 crashes every time I close a tab

I am still having the same issues, even after I tried some of the solutions listed.