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firefox 18.0 crashes when closing tabs

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New Contributor

firefox 18.0 crashes when closing tabs

since installing firefox 18.0 my computer crashes when closing tabs or ending sessions

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: firefox 18.0 crashes when closing tabs

i open norton and went to troubleshoot norton had an upgrade so i installed upgrade and problem was solved. thanks for the input

15 REPLIES
New Contributor

Re: firefox 18.0 crashes when closing tabs

Hello Keith,

Please do this for me, Update your adobe Flash player from the adobe website and install it with all your browsers closed. Then uninstall and reinstall Firefox, after check for any update then use it. Should work like a charm.

Thank you.

New Contributor

Re: firefox 18.0 crashes when closing tabs

this did not fix the problem

New Contributor

Re: firefox 18.0 crashes when closing tabs

When did you last update your system? There is chance that you're facing the effects of the recent Java vulnerability problems.

New Contributor

Re: firefox 18.0 crashes when closing tabs

if you mean windows it is up to date. this problem began when i upgraded to mozzilla 18.0. it worked fine before that

Site Moderator

Re: firefox 18.0 crashes when closing tabs

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

New Contributor

Re: firefox 18.0 crashes when closing tabs

here's 3 reports bp-94284cc-0986-4645-920e-6b4f82130115 bp-7db77839-da0e-4c1f-a149-1fbca2130115 bp-2ffdbe0-fdb0-4f78-bf3f-fdc522130114

Site Moderator

Re: firefox 18.0 crashes when closing tabs

This is caused by Norton Confidential. They are releasing a fix soon, so keep checking for updates. You can also disable it if you would like (honestly I'd just uninstall norton and use MSE as your antivirus)

New Contributor

Re: firefox 18.0 crashes when closing tabs

i will not uninstall norton. i just renewed it. however i am considering uninstalling mozzilla since almost every update has conflicts with programs

New Contributor

Re: firefox 18.0 crashes when closing tabs

i will not uninstall norton. i just renewed it. however i am considering uninstalling mozzilla since almost every update has conflicts with programs