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firefox 14 crashes after adobe flash and firefox update

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firefox 14 crashes after adobe flash and firefox update

only new events, firefox updated from 11 to 14 and flash updated. first firefox crashed then had to reboot and it asked me if i was ok with deleting data, i did delete all except bookmarks. next time i got this message, didnt work. now when i try to open it it says this

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	14.0.1.4577
 Application Timestamp:	5000b729
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17725
 Fault Module Timestamp:	4ec49b60
 Exception Code:	c0000005
 Exception Offset:	00062245
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789


I already did a clean install removing the mozilla folder entirely and I believe all the settings (since i asked for this during reinstall). still cannot open firefox.

Tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: firefox 14 crashes after adobe flash and firefox update

I had virtually the identical problem after update to Firefox 14. Firefox would not load, even in safe mode. Similar problem signature:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	14.0.1.4577
 Application Timestamp:	5000b729
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17725
 Fault Module Timestamp:	4ec49b60
 Exception Code:	c0000005
 Exception Offset:	00062245
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	2057
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
I found the problem was Prevx safe online. After disabling this Firefox loads normally

edit a moderator marking this as the solution, see the next comment, J99

19 REPLIES
Site Moderator

Re: firefox 14 crashes after adobe flash and firefox update

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Please review and follow Adobe Flash plugin has crashed - Prevent it from happening again if the problem is Flash in particular.

New Contributor

Re: firefox 14 crashes after adobe flash and firefox update

i uninstalled it. should i reinstall it again and follow these steps? thanks.

Site Moderator

Re: firefox 14 crashes after adobe flash and firefox update

It would be appreciated if you provided the crash ID(s). If not, there's no real way for mozilla to fix the problem.

New Contributor

Re: firefox 14 crashes after adobe flash and firefox update

i will reinstall firefox and get back to you. I already uninstalled flash, it didnt solve the problem. thanks.

New Contributor

Re: firefox 14 crashes after adobe flash and firefox update

this is the crash ID 1342827077

Site Moderator

Re: firefox 14 crashes after adobe flash and firefox update

1342827077 is not a crash ID, but the time that the crash occurred (Fri, 20 Jul 2012 23:31:17 GMT).

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
  • You can find the IDs of the submitted crash reports on the about:crashes page.
  • You can open the about:crashes page via the location bar, like you open a website.

See:


You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.

New Contributor

Re: firefox 14 crashes after adobe flash and firefox update

this is the only information inside the crash report. thats all. in the location you told me to go to. the only file in crash reports folder is called InstallTime20120713134347 and i already pasted the info inside it. I uninstalled firefox when i was having a problem and this is what happens during reinstall. i cant open it. the browser wont open it closes down immediately. sorry, just am not understanding where to go for the intended info. I open up the mozilla crash reports folder, there is only one file in it and I wrote the name above and the file only has the date. there is no other information in the file. this is all i get Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	14.0.1.4577
 Application Timestamp:	5000b729
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17725
 Fault Module Timestamp:	4ec49b60
 Exception Code:	c0000005
 Exception Offset:	00062245
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
New Contributor

Re: firefox 14 crashes after adobe flash and firefox update

wanted to ask related question in the interim. i kinda miss the old bookmarks.html file made things easy. i backed up my profile. if i get firefox working or if i use it on another machine, can i just copy the sqlite file into the new profile and get all my bookmakrs back?

New Contributor

Re: firefox 14 crashes after adobe flash and firefox update

I'm also getting the exact same crash. Can't start Firefox even in safe mode.

It doesn't create any crash reports.

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	14.0.1.4577
 Application Timestamp:	5000b729
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17725
 Fault Module Timestamp:	4ec49b60
 Exception Code:	c0000005
 Exception Offset:	00062245
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	3081
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789