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email links will not open in my Firefox browser

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Grand Master Contributor

email links will not open in my Firefox browser

Hello, Using my Firefox web browser when I am in my emails. Inside the email body and there is a link to click on inside. The Firefox will not open the link page, it comes up as an error. However, if i right click and open in a new window. Firefox will then open the link and send me to that page.

I then decided to try IE and when I double click the link within the email body, it opens it up with no issues at all.

Firefox is my default browser.

This happened

Every time Firefox opened

== Two days ago

13 REPLIES
Shooting Star Contributor

Re: email links will not open in my Firefox browser

Grand Master Contributor

Re: email links will not open in my Firefox browser

Hello,

I have tried numerous trouble shooting steps. I cannot find what is causing or blocking from the links in my emails to open to the website.

Here is an example of what it reads when I click on a link in an email. https://mail.go....er=ohh14rw8mbn4

Everything else works when I am using my Firefox but when I am inside my email and try to click on web addresses or links inside the emails. It will not open when I am using Firefox.

Shooting Star Contributor

Re: email links will not open in my Firefox browser

You didn't really say what your email service provider was... Screenshots would be helpful too.

Grand Master Contributor

Re: email links will not open in my Firefox browser

I use Gmail. There are no screen shots to send to you. I was going to do this but when I click on a link inside an email to be redirected to a website. The page is blank and the tab reads https://mail.go....er=ohh14rw8mbn4

Unfortunately this is all I can pass along to you. I have been searching around some more and I just do not know what could be causing this. I have done a full scan of my computer in case I had a virus or some malware. I am fine there, no issues to be alarmed about.

Should I uninstall and then reinstall Firefox? This should solve the issue.

Shooting Star Contributor

Re: email links will not open in my Firefox browser

Well, Kenn, that link is obviously truncated. You notice that "..." in the middle? That is not a valid link. Maybe that's what's confusing you?

Grand Master Contributor

Re: email links will not open in my Firefox browser

Hello,

This is a valid link.

https://support.mozilla.com/en-US/forum/1/676755#threadId677243

I get the same code once I click on the valid link in my emails. All the links in my emails are valid links. When I use IE I am not having this problem. When I go back and use Firefox. I cannot open the valid link. It brings up another page but the page is blank.

Hope this helps.

Site Moderator

Re: email links will not open in my Firefox browser

Grand Master Contributor

Re: email links will not open in my Firefox browser

Hello,

I have checked all the above trouble shooting suggestions. I still am having the same problem.

I use Firefox as my default browser and have it checked off as per your last email. I am only having this problem in my emails. I cannot open url links in my emails anymore by double clicking on the mouse. I have to right click the mouse and choose open in a new window. It will then open that url link and take me to the website link.

If I try this by double clicking the url link, it takes me to a blank page with this "https://mail.go....er=ohh14rw8mbn4" at the top of the page in the tab.

Grand Master Contributor

Re: email links will not open in my Firefox browser

I have the same problem as Kenn.

Any link in my gmail opens a new tab (as is the default) but tries to load a URL like this:

https://mail.google.com/mail/?ui=2&view=bsp&ver=ohhl4rw8mbn4

and opens only a blank, white screen.

Though I am a novice, I too have tried most settings and updated all of my plugins assuming that that may be what triggered the change.

Any help is appreciated. Though I can right click and open the link in a new page or tab, I don't feel like relearning how I operate.

Thanks in advance for any help or insight!

Steven