cancel
Showing results for 
Search instead for 
Did you mean: 

download won't complete?

SOLVED
Highlighted
New User

download won't complete?

I uninstalled Firefox (on the advice of att because it was not loading my home page, but IE was). When I go back to re-install, I get this message:

 "unable to download...fox%20setup%20stub%2024.0exe from....ad-installer.cdn.mozilla.net"

What can I do?

1 ACCEPTED SOLUTION

Accepted Solutions
SUMO Contributor

Re: download won't complete?

We are sorry that you are experiencing trouble when trying to install Firefox.


Please try downloading Firefox from here.

Sorry for any inconvenience.
Please report back soon.

3 REPLIES
SUMO Contributor

Re: download won't complete?

You are using Windows 7. Correct?


Ensure that your antivirus program and/or firewall are not interfering with the download process.
After downloading it on Internet Explorer, are you saving the setup file locally or opening it directly?

New User

Re: download won't complete?

Yes, Windows 7. I have double-checked my antivirus/firewall. It doesn't give me the option of saving or running. When I click the download button, a small window opens and it just starts running. Then I get the error message.

Thank you for replying!

SUMO Contributor

Re: download won't complete?

We are sorry that you are experiencing trouble when trying to install Firefox.


Please try downloading Firefox from here.

Sorry for any inconvenience.
Please report back soon.