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download for firefox doesn't work

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download for firefox doesn't work

i've been asked to upgrade Firefox on our Windows xp. Once program is "downloaded", nothing changes. Down load does not seem to have occured.

2 REPLIES
Site Moderator

Re: download for firefox doesn't work

Try the following:

  1. Go to www.getfirefox.com
  2. Click to download Firefox 16.0.1 to your computer
  3. After the download is done, go to the location where it was saved (most likely Documents>Downloads)) and double-click the "Firefox Setup" icon.
  4. Follow the steps to install Firefox.

How to download and install Firefox on Windows can also help you.

Site Moderator

Re: download for firefox doesn't work

Try to download the current version of Firefox from

Remember

  • you will need to use an admin account in XP
  • you may need to disable or change security software settings
  • do NOT use any option that offers to delete personal information, because that destroys passwords and bookmarks
  • once you have downloaded the installer, find the file and double click it to run it.