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down loaded a fake firefox . When I try to delete it a message that "libalterts" is open and cannot delete

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New Contributor

down loaded a fake firefox . When I try to delete it a message that "libalterts" is open and cannot delete

the address shows conduit. I think it is a fake firefox. I rec'd a message that I needed to update firefox and now I cannot delete it. When I try to delete trash it says libalerts is running

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Site Moderator

Re: down loaded a fake firefox . When I try to delete it a message that "libalterts" is open and cannot delete

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

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