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click on download of pdf opens adobe acrobat reader, but then clicking on file>save-as does not give a dialog box to change the name or location where it is sav

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New User

click on download of pdf opens adobe acrobat reader, but then clicking on file>save-as does not give a dialog box to change the name or location where it is sav

Using Firefox 19.02

When I receive an email with an Excel, Word, or PDF file attachment, and I click download, firefox opens up the associated program for all my users, however when you click on file>save-as you are not presented with the dialog box to perform a save.

Excel and Word, no fix at all. Other than different browser or to click download, right click and go to folder, and then copy it out of there to another folder and open it.

Help, what is going on here???? Gordon rutherford

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3 REPLIES
New User

Re: click on download of pdf opens adobe acrobat reader, but then clicking on file>save-as does not give a dialog box to change the name or location where it is sav

BTW: using Adobe Acrobat Reader XI

New User

Re: click on download of pdf opens adobe acrobat reader, but then clicking on file>save-as does not give a dialog box to change the name or location where it is sav

Only fix I could find for this was to install another PDF viewer program. But my company does not want to use anything other than Adobe Acrobat Reader.

Site Moderator

Re: click on download of pdf opens adobe acrobat reader, but then clicking on file>save-as does not give a dialog box to change the name or location where it is sav

Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".

You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer. You can also check the value of the plugin.disable_full_page_plugin_for_types pref and remove the application/pdf part if present.

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