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cant download new version..need a phone contact

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cant download new version..need a phone contact

i have tried numerous time to download update version. Get to the point BEFORE i am prompted to drag icon to Application or dock...it dstops, says I cannot :replace "old version because MOzillo is in use! Thanks

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Site Moderator

Re: cant download new version..need a phone contact

Can you not click on Help, and then go to Update Firefox? Update Firefox to the latest version

If that fails to work, please do the following:

  1. Restart your Computer
  2. Go to www.getfirefox.com , download Firefox again.
  3. Completely Exit Firefox (make sure it still isn't running in the dock)
  4. Install the newer version of Firefox

You should be updated to Firefox 18.0.1 now.

After updating Firefox, please make sure you update your plugins (https://www.mozilla.org/plugincheck/), and also make sure you are using Mac 10.6.8.

7 REPLIES
Site Moderator

Re: cant download new version..need a phone contact

Can you not click on Help, and then go to Update Firefox? Update Firefox to the latest version

If that fails to work, please do the following:

  1. Restart your Computer
  2. Go to www.getfirefox.com , download Firefox again.
  3. Completely Exit Firefox (make sure it still isn't running in the dock)
  4. Install the newer version of Firefox

You should be updated to Firefox 18.0.1 now.

After updating Firefox, please make sure you update your plugins (https://www.mozilla.org/plugincheck/), and also make sure you are using Mac 10.6.8.

New User

Re: cant download new version..need a phone contact

it looks like it downloads to the point where it says "when prompted drag the icon to the app folder" It will not PROMPT that drag instruction

New User

Re: cant download new version..need a phone contact

it looks like it downloads to the point where it says "when prompted drag the icon to the app folder" It will not PROMPT that drag instruction the Mac is 10.6.8

Site Moderator

Re: cant download new version..need a phone contact

Have you tried to open Firefox, go to Help, then click "Check for updates"? Does that download Firefox 12?

New User

Re: cant download new version..need a phone contact

oops ...in fumbling around i have succesfully installed 14.0.1 thanks for the help

Site Moderator

Re: cant download new version..need a phone contact

Ok, well that's a step in the right direction, but you are still out of date. Please update to Firefox 18.0.1, the most recent version. Running 14 will leave you exposed to many major security flaws, plus it is slower and less stable than Firefox 18.0.1 Update Firefox to the latest version

New User

Re: cant download new version..need a phone contact

on re checking..it is FF 18 I am up to date. Thanks for the patience and help Van