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cannot update from 3.16 to latest version firefox crashes

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Regular Contributor

cannot update from 3.16 to latest version firefox crashes

I have a Lenovo computer less than one year old running windows 7, 64 bit....I am running 3.6.14 because.... ( drum roll please) I had the 3.16 version and then when firefox 4 came out, I tried it and hated it, so went back ( after searching and finding file for old version) installed and kept it, then my daughter insists for security I update to 15.1 version, so yesterday I tried this, and it began crashing crashing crashing. She told me to take out all previous mozilla files, versions, I did, still crashing, then told me to try to install lower versions, I tried 5, 6, 7, 9, 11, 15 ALL to NO AVAIL! would not open unless in safe mode, even then wouldn't open after the higher version. I do NOT KNOW what else to do!! I am finally back to using the old version 3.6.14 only because I still had it on a flash drive and could find no other doorway into mozilla , I tried reinstalls ( and yes, logged out, turned off computer, back in, each time I uninstalled and reinstalled) spent hours trying to make it happen, apparently I cannot upgrade at all because its not working. I need to know step by step how to get to latest version but without losing all my bookmarks etc, I spent years getting those and my addons.

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Site Moderator

Re: cannot update from 3.16 to latest version firefox crashes

So Firefox 15.0.1 will only open in Safe Mode?

Let's the the following:

Download Firefox 15.0.1 from www.getfirefox.com, and install it over Firefox 3.6 (your daughter is right, running that old of a version is leaving your information at risk).

If it still crashes, try to disable Hardware Acceleration: Turning off hardware acceleration

Finally, if that doesn't work, try to Reset Firefox, Refresh Firefox - reset add-ons and settings

2 REPLIES
Site Moderator

Re: cannot update from 3.16 to latest version firefox crashes

So Firefox 15.0.1 will only open in Safe Mode?

Let's the the following:

Download Firefox 15.0.1 from www.getfirefox.com, and install it over Firefox 3.6 (your daughter is right, running that old of a version is leaving your information at risk).

If it still crashes, try to disable Hardware Acceleration: Turning off hardware acceleration

Finally, if that doesn't work, try to Reset Firefox, Refresh Firefox - reset add-ons and settings

Regular Contributor

Re: cannot update from 3.16 to latest version firefox crashes

Unfortunately, I was not able to do it that way, it wouldn't work, but what I finally did was strip all mozilla files out totally and then using a flashdrive with the updated 15.1 version, reloaded and this time, when offered a choice of removing all personal files/bookmarks etc, I said Ok, reluctantly, since I knew I would be wiped out ( except for the bookmarks I had in explorer, which I put on flash drive) and started again, this time, it actually loaded correctly!!! surprised me a lot, but then I had to go to the long drawn out thing of putting all of the bookmarks etc, back on, and now finally I think I am good to go. Thanks so much for your willingness to assist me. I am thinking my daughter will be grateful too, since I am now 'protected' with this updated version. Thanks again Smiley Happy