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cannot start firefox

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New Contributor

cannot start firefox

Crash ID: bp-36191e5f-a522-4f05-b28a-ddfc72131018

firefox would not start just kept coming up with crash report. will not work in safe mode, have tried uninstalling and reinstalling.

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	24.0.0.5001
 Application Timestamp:	522fd29f
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.18247
 Fault Module Timestamp:	521ea8e7
 Exception Code:	c0000005
 Exception Offset:	0002e04e
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	3081
 Additional Information 1:	e8ad
 Additional Information 2:	e8adce1c2b9e7be834b4063ac3c53863
 Additional Information 3:	e8ad
 Additional Information 4:	e8adce1c2b9e7be834b4063ac3c53863
Tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Support Forum Moderator

Re: cannot start firefox

Try disabling BitGuard.

3 REPLIES
Support Forum Moderator

Re: cannot start firefox

Try disabling BitGuard.

Site Moderator

Re: cannot start firefox

This is a problem with Bitguard as posted above and will be addressed in a future Firefox version.

Please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

New Contributor

Re: cannot start firefox

wow. well that couldn't have been easier! worked a treat thanks!