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cannot open some sites.When try to open,then show this message "Sorry, we could not handle your previous request. Please refresh to try again." how to fix it ,

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cannot open some sites.When try to open,then show this message "Sorry, we could not handle your previous request. Please refresh to try again." how to fix it ,

cannot open some website,when try , then show this message"Sorry, we could not handle your previous request. Please refresh to try again." How to fix it?

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Accepted Solutions
Site Moderator

Re: cannot open some sites.When try to open,then show this message "Sorry, we could not handle your previous request. Please refresh to try again." how to fix it ,

This can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
4 REPLIES
Site Moderator

Re: cannot open some sites.When try to open,then show this message "Sorry, we could not handle your previous request. Please refresh to try again." how to fix it ,

This can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
New Contributor

Re: cannot open some sites.When try to open,then show this message "Sorry, we could not handle your previous request. Please refresh to try again." how to fix it ,

I have not SAFE MODE in my version (mozilla 12.0)I clear all my cookies and history,and still can`t open these sites.

Site Moderator

Re: cannot open some sites.When try to open,then show this message "Sorry, we could not handle your previous request. Please refresh to try again." how to fix it ,

Try to update to the latest Firefox 17.0.x version.

  • Help > About Firefox

See:

The Firefox 12.0 version that you currently run is no longer supported with security updates


You can create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Also make sure that your security software isn't blocking cookies or otherwise interfering.

New Contributor

Re: cannot open some sites.When try to open,then show this message "Sorry, we could not handle your previous request. Please refresh to try again." how to fix it ,

the problem is solve.Maybe some bug in the website.