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cannot attach file using yahoo! mail since few days ago, using IE8 can.

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New User

cannot attach file using yahoo! mail since few days ago, using IE8 can.

Using it daily for the past many years and just suddenly doesn't work since few days ago. error message is "An error occurred while uploading" when attaching file (less 100KB). Using Window XP and latest Firefox 18.0.1. Tried reset Firefox, still doesn't work. Luckily IE8 is working. So have to use IE8 now.

14 REPLIES

Re: cannot attach file using yahoo! mail since few days ago, using IE8 can.

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Re: cannot attach file using yahoo! mail since few days ago, using IE8 can.

if your flash 11, downgrade to flash 10.3

Site Moderator

Re: cannot attach file using yahoo! mail since few days ago, using IE8 can.

Also make sure that your security software (firewall, anti-virus) isn't blocking the upload.

New User

Re: cannot attach file using yahoo! mail since few days ago, using IE8 can.

How to down-grade?

New User

Re: cannot attach file using yahoo! mail since few days ago, using IE8 can.

Still doesn't work in safe mode and also after follow every steps in the trouble-shooting procedures.

Sigh..........

Re: cannot attach file using yahoo! mail since few days ago, using IE8 can.

Try this

1. Type about:addons in URL

2. Make sure "Shockwave for Director" is present

3. find "Mozilla ActiveX Control and Plugin Support"

4. disable it

5. refresh the page

New User

Re: cannot attach file using yahoo! mail since few days ago, using IE8 can.

in the "get add-ons" page, cannot see "shockwave for Director" and "Mozilla ActiveX Control and Plugin Support"

Site Moderator

Re: cannot attach file using yahoo! mail since few days ago, using IE8 can.

You do not need the Shockwave for Director plugin as that plugin is hardly used these days.

You do however need to update your Java 1.6.0_31 version as that version is seriously outdated.

New User

Re: cannot attach file using yahoo! mail since few days ago, using IE8 can.

Hi I can not attach files in yahoo email. I am using Firefox 20.0 I am on win 7. I have turned off AVG antivirus, firewall, started in safe mode, uninstalled fire fox uninstalled yahoo Browsers plus. Reinstalled yahoo browser plus. None of these has worked. Anyone have any idea? It does work in IE perfect.

I THINK FIREFOX IS NOT A VERY GOOD BROWSER AT ALL. IT IS A SHAME I USED TO THINK IT WAS THE BEST AROUND. IM STILL HAVING THE SAME PROBLEMS. DOES NOT LOOK LIKE THEY CARE AT ALL. STAFF HERE HAS NOT RESPONDED. WHAT A WASTE.

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