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can't uninstall firefox

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Grand Master Contributor

can't uninstall firefox

firefox has bugged my computer. i can't search. get redirected to useless sites. won't uninstall.

This happened

Every time Firefox opened

== last couple of weeks

6 REPLIES
Expert Contributor

Re: can't uninstall firefox

Support Forum Moderator

Re: can't uninstall firefox

New Contributor

Re: can't uninstall firefox

Just spent the morning uninstalling firefox manually(would not uninstall thru control panel). Reinstalled Firefox 12. STILL cant make GMAIL work. GMAIl works fine in Chrome and IE. - I guess Mizilla doesn't support XP anymore.... Anyway, I am permanently deleting, manually, Firefox from my systems. Any software that will not uninstall does not get to live on my companies computers...

Site Moderator

Re: can't uninstall firefox

Firefox 12 does support XP, so we can help you get gmail working with Firefox if you'd like Smiley Happy

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

New Contributor

Re: can't uninstall firefox

Thanks for this advice, but it does not seem to address my fundamental concern: Firefox will not Uninstall. I understand that complex software gets corrupted or compromised; -that is my logic for n uninstall/reinstall of the original codebase. When a software package will no longer perform the elementary functiona;ity of uninstalling itself, my confidence in that software ends.

Site Moderator

Re: can't uninstall firefox

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: