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can't get version 16 to run. am stuck on 3.5?

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New Contributor

can't get version 16 to run. am stuck on 3.5?

i down loaded the latest version. selected run and the install bar shows installed. I can find version 16 if i use the search function. It's there. I just can't get it to run. do I have to uninstall all previous versions and start from scratch?

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: can't get version 16 to run. am stuck on 3.5?

You have a corrupted user agent (Fast Browser Search; FBSMTWB) that identifies you as Firefox/3.5.19

  • Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.19) Gecko/20110420 Firefox/3.5.19 (.NET CLR 3.5.30729) FBSMTWB

See:

2 REPLIES
Site Moderator

Re: can't get version 16 to run. am stuck on 3.5?

You have a corrupted user agent (Fast Browser Search; FBSMTWB) that identifies you as Firefox/3.5.19

  • Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.19) Gecko/20110420 Firefox/3.5.19 (.NET CLR 3.5.30729) FBSMTWB

See:

New Contributor

Re: can't get version 16 to run. am stuck on 3.5?

Thanks. It worked.